Client Solutions Manager - Global Business Solutions - Toronto
Responsibilities
About the Team:
TikTok's Global Business Solutions (GBS) team is at the forefront of driving advertising innovation, offering scalable solutions for brands to connect with audiences in meaningful ways. Our Enterprise Ad Sales team partners with some of the largest global brands, enabling them to leverage TikTok's unique platform to drive business impact. The GBS team thrives on creativity, collaboration, and results.
This position is for an existing vacancy.
About the Role:
The Client Solutions Manager (CSM) will work closely with the sales team to provide support and expertise in meeting client objectives and providing best-in-class customer service to both internal and external clients. The CSM will be responsible for negotiating and optimizing complex opportunities and using data and analytics to build a consultative solution for our clients. They will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires a great focus on client service, the ability to thrive in a dynamic work environment, and providing custom solutions for advertisers, leveraging our unique suite of ad products.
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Responsibilities:
- Manage and grow post-sale client relationships and revenue for advertisers
- Become an expert in TikTok solutions for businesses of all sizes and adapt recommendations quickly to suit varying client needs
- Grow revenue, educate, and lead upsell conversations with clients post initial sale
- Spearhead client education on products and product updates to advise on the best approach to drive business outcomes for clients and agencies
- Outline and oversee all measurement strategies for clients in relation to tracking metrics and delivering results
- Identify optimization opportunities for improving performance
- Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues
- Consult and coach clients and agencies to achieve greater results on TikTok solutions.
Qualifications
Minimum Qualifications:
- 4+ years of experience in client solutions, account management, digital advertising, AdTech, or a related field.
- Proficiency in analyzing and utilizing data tools such as Excel and Data Studio.
- Ability to thrive in a fast-paced, rapidly evolving environment.
Preferred Qualifications:
- Experience with performance-driven (programmatic or social) advertising and/or auction-based ad platforms.
- Proven track record of driving revenue growth, developing media strategy, and managing advertiser relationships.
- Expertise in crafting and delivering compelling QBRs that address client needs and showcase TikTok's platform capabilities through data-driven storytelling.
- Familiarity with measurement frameworks and attribution models.
- Experience diagnosing and solving technical problems in collaboration with product and engineering teams.
Job Information
The base salary range for this position in the selected city is CAD$60,253. Annual Compensation Minimum- CAD$ 89,685 Annual Compensation Maximum Annual.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, restricted stock units and benefits.
Employees have day one access to extended health, dental, a group registered retirement savings plan (RRSP) with company match issued through a deferred profit sharing plan (DPSP), paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive paid holidays, vacation, and sick time.
The Company reserves the right to modify or change these benefits programs from time to time, with or without notice subject to compliance with local laws.
The Company is committed to leveraging new technologies and working efficiently. As a result, artificial intelligence systems may be used to screen, assess and/or select applicants for this position.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.