Client Solutions Manager - Global Business Solutions - Madrid
Responsibilities
The Client Solutions team are responsible for campaign execution and success, working closely with the Brand Partnerships team to deliver a first-class service to clients. Working with the top agencies and brands across Europe to educate and inform about the exciting evolution of TikTok.
In this role, you will act as the strategic bridge between our platform and our partners, moving beyond simple account management to become a trusted business advisor. You will collaborate closely with sales and product teams to analyze complex metrics and unique platform data, translating them into compelling narratives that maximize ROI. By proactively monitoring campaign performance and aligning platform solutions with client marketing initiatives, you will exceed expectations and secure future investment.
Key Responsibilitie:
- Client Excellence: build and strengthen client and agency partnerships across global stakeholders to drive shared business goals and long-term growth, partnering with Brand Partnerships Manager.
- Campaign Execution: lead full-funnel marketing campaign strategy and own execution, including planning, measurement solutions, reporting (QBR), and performance optimization. Previous hands-on experience with digital ads managers is a must.
- Product Go-to-Market & Adoption: serve as a trusted product consultant, educating partners on TikTok solutions, new features, and best practices, driving the adoption of our products, best practices while working with product teams to troubleshoot technical issues and guide platform strategy.
- Strategic Insights, Data Analysis & Optimization: deliver actionable insights and strategic recommendations through QBRs and executive updates to drive continuous improvement and client impact, demonstrating deep analytical expertise.
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- XFN Collaboration: work cross-functionally with Product, Measurement, Creative, Solutions Engineering, and Operations teams to enhance performance and influence product adoption and innovation.
Qualifications
Minimum Qualifications:
- Previous experience as Account Manager, Client Solutions Manager, Media Manager, Digital Marketing Manager in brand, agencies, media and tech companies.
- Demonstrated experience of full funnel digital marketing and measurement
- Strong understanding of the media and advertising landscape, with hands-on experience in digital and programmatic sales.
- Experience in analysing data and identifying insights to assess campaign performance
- Knowledge and understanding of tracking (Pixel, Events API (CAPI), MMP), attribution (MMM, MTA) and measurement (BLS, CLS, ULS)
- Ability to thrive in a rapidly evolving environment and adapt quickly to constant change.
- Fluent in Italian and English. High written and oral proficiency in Italian is required as this role will work with regional clients
Preferred Qualifications:
- Knowledge of self-serve advertising platforms, auction dynamics, and biddable media buying.
- Results oriented with high attention to detail and strong organisational skills
- Proactive attitude with excellent project management, organisational, and analytical skills
- Strong verbal and written communication skills, ability to effectively translate technical language to non-technical stakeholders
- Experience diagnosing and solving technical problems with product and engineering teams
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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