Client Solutions Manager - Global Business Solutions - (6-Months Fixed-term Contract)
Responsibilities
The Client Solutions team is responsible for driving campaign success and client growth, working closely with the Brand Partnerships team to deliver a first-class service to clients. The team partners with leading agencies and brands across Europe to educate, inform, and support them as TikTok continues to evolve as a key advertising platform.
This Fixed Term Contract role will focus on the Commerce verticals (incl Retail, Fashion, QSR, Auto & Tech), supporting local and international clients across different stages of maturity and helping them scale their investment, improve performance, and unlock the full value of TikTok.
Responsibilities
- Build and progressively grow client portfolios by identifying and securing win-win business opportunities across the sales cycle, including acquisition, retention, and upsell.
- Execute effectively against KPI metrics, targets, goals, and strategic objectives set by the management team.
- Educate clients and agencies on TikTok products, company updates, platform best practices, and relevant solutions for their business needs.
- Collaborate with a diverse group of internal cross-functional teams to identify, create, and implement creative ad solutions focused on measurable business results for client partners.
- Support the team in managing relationships with key clients and agency partners across media, creative, and marketing teams.
- Help clients and agencies understand product solutions and best practices to grow existing business and improve campaign performance.
- Plan media activations and maintain an accurate record of pending, active, and upcoming campaign plans.
- Support the management of campaign schedules, budgets, and ad placement availability.
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- Work with product and campaign execution teams to ensure ad specifications, rates, setup, reporting, and optimization are accurate and aligned with client objectives.
- Monitor campaign performance and provide clear reporting and optimization recommendations.
Qualifications
Minimum Qualifications
- Experience managing campaigns across multiple advertising solutions, formats, and placements.
- Knowledge and proven experience in strategic planning and sales approaches.
- Experience in a client-facing role, with strong communication and stakeholder management skills.
- High oral and written fluency in Spanish and English, required to communicate directly with stakeholders and vendors across Spain and Europe.
Preferred Qualifications
- Previous experience in account management, client solutions, sales, media planning, or digital advertising roles.
- Self-starter and fast learner, with a proactive mindset and start-up spirit.
- Detail-oriented, with strong organizational skills.
- Ability to coordinate different stakeholder interests, priorities, and requests at the same time.
- Experience managing highly structured business environments.
- Deep understanding of measurement solutions and how to leverage them to prove TikTok's value to clients.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.