Client Solutions Manager, Global Agency & Accounts, APAC
Responsibilities
About the Team
The Client Solutions Manager (CSM) on our Global Agency & Accounts (GA&A) team partners closely with the Brand Partnerships Manager (BPM) to deliver best-in-class client service and drive measurable business results. This role supports multiple lines of business within the Amazon portfolio and collaborates with cross-functional teams including Sales Operations, Product Solutions, Measurement, and Creative Solutions.
The CSM will manage and optimize complex full-funnel campaigns using data and analytics to develop consultative solutions for clients. They will build and strengthen relationships with advertisers and agencies, focusing on revenue growth, advertiser education, and satisfaction. Success in this role requires a passion for client service, a strategic mindset, and the ability to navigate fast-paced, cross-functional environments with precision and accountability.
Responsibilities
- Build strong client and agency partnerships, ensuring shared goals and smooth collaboration.
- Plan, execute, and optimize campaigns, manage budgets, forecasts, and QBRs
- Share insights and results, tailor updates to client needs, and identify growth and upsell opportunities.
- Lead strategic planning and workshops, using data and TikTok insights to drive impact.
- Keep clients informed on new products and best practices; relay feedback to improve TikTok solutions.
- Handle daily operations efficiently, including ad issues, verifications, and escalations.
- Able to manage main stakeholders who are in the US and client is across APAC
- Commercial thinking: working with BPM to unlock revenue opportunities, hunting, needs strong sales mindset
- Growth levers for ENT LOB (full funnel)
Qualifications
Minimum Qualifications
- 5 years in digital advertising, client solutions, or managing strategic clients (flexible for strong candidates with 4+ years).
- Proven success managing multi-region campaigns (APAC) across multiple business verticals.
- Strong project management skills, with the ability to prioritize, organize, and drive alignment across fast-paced, cross-functional teams.
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- Working knowledge of self-serve advertising platforms, including auction-based and biddable buying models.
- Demonstrated ability to analyze campaign and interpret campaign data, translating insights from Ads Manager, Brand Lift Studies, and similar datasets into actionable recommendations.
- Consistent track record of supporting revenue growth.
Preferred Qualifications
- Experience managing global or regional accounts across APAC, with understanding of market dynamics, media ecosystems, and regulatory environments.
- Deep expertise across the full marketing funnel, with a strong grasp of advertiser challenges, measurement, and key performance indicators (KPIs).
- Collaborative and solution-oriented, with a proactive mindset and commitment to fostering a positive, high-performing team culture.
- Bachelor's in Marketing, Business, Communications, or related field.
- MBA or advanced degree is a plus.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.