Client Solutions Manager, Global Agency & Accounts

Responsibilities

The Client Solutions Manager (CSM) on our Global Agency & Accounts (GA&A) team partners closely with the Brand Partnerships Manager (BPM) to deliver best-in-class client service and drive measurable business results. This role supports multiple lines of business within the Amazon portfolio and collaborates with cross-functional teams including Sales Operations, Product Solutions, Measurement, and Creative Solutions.

The CSM will manage and optimize complex full-funnel campaigns using data and analytics to develop consultative solutions for clients. They will build and strengthen relationships with advertisers and agencies, focusing on revenue growth, advertiser education, and satisfaction. Success in this role requires a passion for client service, a strategic mindset, and the ability to navigate fast-paced, cross-functional environments with precision and accountability.

- Build and strengthen client and agency partnerships across APAC stakeholders to drive shared business goals and long-term growth.
- Partner with Brand Partnership Manager and Team Leads to develop strategic plans, manage campaigns end-to-end, and unlock incremental revenue opportunities.
- Co-lead campaign strategy and own execution, including planning, measurement solutions, reporting, and performance optimization to exceed KPIs.
- Serve as a trusted product consultant, educating partners on TikTok solutions, new features, and best practices.
- Ensure operational excellence, including inventory, pre-sale pipeline, reporting accuracy, and timely issue resolution.
- Work cross-functionally with Product, Measurement, Creative, Solutions Engineering, and Operations teams to enhance performance and influence product adoption and innovation.
- Deliver actionable insights and strategic recommendations through QBRs and executive updates to drive continuous improvement and client impact.

Qualifications

Minimum Qualifications:
- 5+ years of experience in account management or client solutions roles within digital marketing or ad tech.
- Proven success managing multi-region campaigns (APAC) across multiple business verticals.
- Strong project management skills, with the ability to prioritize, organize, and drive alignment across fast-paced, cross-functional teams.
- Working knowledge of self-serve advertising platforms, including auction-based and biddable buying models.
- Demonstrated ability to analyze campaign and interpret campaign data, translating insights from Ads Manager, Brand Lift Studies, and similar datasets into actionable recommendations.
- Consistent track record of supporting revenue growth.

Preferred Qualifications
- Experience managing global or regional accounts across APAC, with understanding of market dynamics, media ecosystems, and regulatory environments.
- Deep expertise across the full marketing funnel, with a strong grasp of advertiser challenges, measurement, and key performance indicators (KPIs).
- Collaborative and solution-oriented, with a proactive mindset and commitment to fostering a positive, high-performing team culture.