Client Solutions Manager (Gaming) Global Business Solutions - Dubai
Responsibilities
Client Solutions are the trusted advocates connecting key stakeholders, providing inspiration and insights, driving collaboration that translate into long term client partnerships and growth! We are responsible for the day to day relationship and for ensuring success of advertiser investment. As trusted partners, we proactively advise our clients of opportunity and solutions to exceed their expectations, securing future investment.
The Client Solutions Manager - Gaming is an expert in TikTok's performance & branding advertisement solutions for key clients in the gaming industry. Client Solutions Manager proposes full-funnel advertisement solutions to clients and is responsible for campaign operation and optimisation of auction advertisement products. The roles & responsibilities also include educating new or additional TikTok ad products and adopting new features to seek opportunities for upselling.
Responsibilities:
- Manage and grow client relationships with Mobile Gaming advertisers
- Support and work closely with the Business Partnership Managers on research, plan and pitch with a greater focus on relevant product solutions and advertising strategy
- Create and optimize client ad strategies by using a wide range of TikTok for Business product solutions, including organic solutions, branding, brand performance and performance products
- Increase adoption and engagement of TikTok's auction platform and auction-based tools, providing ongoing technical support and real time analysis
- Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings.
- Conduct regular and strategic business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with various internal teams
- Act as product champion to drive revenue and adoption in key product and business growth areas, build team level expertise, and actively promote cross-regional/functional exchange and collaboration
- Work closely with product and engineering teams to help them troubleshoot client issues during a campaign, provide market feedback, and support TikTok for Business product development
- Work closely with creative teams to provide gaming clients with creative solutions support including creative insights and creative strategies
- Work closely with measurement partners and advertisers to develop a solid understanding of how advertisers measure success and help them understand the true value of TikTok
- Cooperate with the Ad Policy team to ensure the clients and team are kept up to date on any policy changes and get all support needed
- Cooperate with the Ad Operation team to ensure a smooth and successful campaign execution, and ensure ad specifications and rates are accurate.
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- Cooperate with the Organic team to help clients enhance organic presence to complement paid activities
- Keep an accurate record of pending and active campaign plans and maintaining campaign schedules and availability of ad inventory
Qualifications
Minimum Qualifications:
- 5+ years of experience in performance-based campaign management across in-house marketing, digital agencies, platforms, or media environments.
- Deep understanding of user acquisition and performance marketing, with a strong interest in social media and the gaming industry.
- Proactive, self-starting attitude with excellent project management, organizational, and analytical skills.
- Sales-oriented mindset with strong account management experience and the ability to build trusted client relationships.
- Experience with campaign optimization, tracking, attribution, and measurement, including hands-on use of major MMPs such as AppsFlyer and Adjust.
- Excellent verbal and written English communication skills, with the ability to translate technical concepts into clear, actionable language for non-technical stakeholders.
- Fast learner with a start-up mindset and the ability to adapt quickly in a dynamic environment.
Preferred Qualifications:
- Experience working cross-functionally with product and engineering teams to diagnose and solve technical issues.
- Strong understanding of measurement frameworks, attribution challenges, and performance troubleshooting across complex campaigns.
- Experience supporting clients or advertisers in the gaming industry.
- Professional proficiency in Russian is a plus as the role involves direct client communication across the Russian market served by the business
- Ability to balance strategic thinking with hands-on execution in a client-facing commercial role.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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