Client Solutions Manager - FMCG & Beauty
Responsibilities
About the team
At TikTok, our Global Business Solutions (GBS) team provides integrated digital marketing solutions for brands and advertisers across the globe. We inspire businesses of all sizes and industries to grow their brand and customer base around the world. We work with brands of all sizes, be it SMBs, large businesses or agencies, empowering them to connect and engage with their audiences through entertaining videos and ad formats. We are a dynamic and high-growth team that uses a consultative sales approach to help our clients think differently about their marketing strategies.
About the role
We are looking for a Client Solutions Manager (CSM) to join our FMCG & Beauty vertical. Our CSMs are solutions experts for their verticals, partnering with internal teams to deliver exceptional results and solutions and to drive client success.
Responsibilities
- Nurture and expand client relationships: Working with your Client Partner, the CSM will cultivate and elevate post-sale client connections, ensuring continued growth and satisfaction among advertisers.
Want more jobs like this?
Get Advertising and Marketing jobs in Sydney, Australia delivered to your inbox every week.
- Cultivate long-term client relationships: Support regular business reviews, taking a consultative, forward-thinking approach to forge enduring client connections in partnership with the sales team.
- Proactively enhance campaign performance through conducting in-depth investigation of accounts, monitoring and dissecting ad campaigns, initiating improvements for enhanced outcomes.
- Drive data-backed insights to inform strategy and programs: Produce audience insights, analyse campaign performance data to produce data-driven business insights to enhance our go-to-market strategy and to inform vertical and market-wide programs.
- Shape advertising strategy: Relay valuable marketplace feedback and contribute to refining our advertising strategy.
- Program management: Oversee marketing science solutions from feasibility assessment to test and learn design and for creative programs.
- Stay current with TikTok features: Maintain an updated knowledge base of TikTok's features and ad units
- Product consultancy: In partnership with the Sales team, support education clients and agencies on product solutions, best practices, and ultimately fostering growth within existing business partnerships.
- Cross-functional collaboration: Engage and collaborate with a diverse group of internal cross-functional teams.
Qualifications
Minimum Qualifications
- Indicatively, you have 5+ years' experience in ad sales, brand marketing and development, or a sales-related support function, ideally with direct experience working with or for FMCG/CPG brands, with a preference for exposure to beauty and personal care categories.
- Proven track record of translating high-level business goals into actionable digital roadmaps. The ideal candidate possesses a strong understanding of the digital media ecosystem and the ability to leverage varied media KPIs, particularly within brand marketing and automated buying (programmatic), to engineer specific, measurable business impacts.
- You have a strong track record of analysing data and translating it into actionable insights that inform and deliver client-centric solutions.
- Familiarity with ad verification partners (IAS, DV, MOAT) is a definite plus. Same goes for Ad-Tech & Mar-Tech related platforms such as Salesforce, Liveramp, & Adobe.
Preferred Qualifications
- You boast strong verbal and written communication skills, coupled with the ability to convey technical jargon in a way that resonates with non-technical stakeholders.
- You are a self-starter who thrives in a dynamic, fast-paced environment.
- You are both a cross-functional collaborator and an individual contributor.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.