Client Solutions Manager - E-Commerce, Project Intern (GBS) - 2026 Start (BS/MS)
Responsibilities
The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.
At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.
We're seeking an analytically driven, and detail-oriented Client Solutions Manager (CSM) Intern to join our Ecommerce Team. As a CSM, you will partner closely with Client Partners and Client Solutions Managers to drive revenue by identifying opportunities, leveraging data insights, and delivering consultative solutions for advertisers.
This role centers on client education, relationship growth, data analysis, and campaign success. You will provide strategic recommendations to both clients and internal teams, ensuring campaigns achieve business objectives while optimizing long-term partnerships. Success in this role requires strong data analytics skills, adaptability in a fast-paced environment, and a test-and-learn mindset to uncover the best solutions.
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As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.
Applications will be reviewed on a rolling basis - we encourage you to apply early.
Successful candidates must be able to commit to at least 3 months long internship period.
Please submit your resume in English.
Responsibilities
- Act as a trusted consultant, developing and growing relationships with advertisers of all sizes.
- Support the CALM100 (Global Top 100) account team within the Openloop Commerce vertical with daily operations and data organization.
- Monitor and analyze campaign performance, proactively recommending optimizations.
- Perform competitive analysis on external platforms to identify industry trends.
- Analyze the User Journey of competitor ads to understand specific campaign objectives and map out the digital marketing ecosystem.
- Collaborate with Sales on pre-sale research, strategy, and pitch preparation.
- Process and transform raw data into actionable team-level reports and "learnings" to improve campaign efficiency.
- Partner with cross-functional teams to ensure smooth campaign delivery and resolve client challenges.
Qualifications
Minimum Qualification(s)
- Bachelor's or Master's degree (or completed all coursework and awaiting graduation).
- Data-Fluent: Strong proficiency in Microsoft Excel or Google Sheets (data processing/pivoting). Experience with SQL is a significant plus.
- Analytical Mindset: Ability to identify patterns in data and translate them into marketing insights.
- High fluency in Korean and English, both oral and written are required for internal and external communication.
Preferred Qualification(s)
- Understanding of the digital advertising landscape, especially regarding e-commerce and social media.
- Strong stakeholder communication skills.
- Ability to manage multiple requests for key accounts while maintaining strict attention to detail.
- Passion for TikTok and building innovative solutions from the ground up.
- High adaptability and advanced problem-solving skills.
- Self-starter with a strong drive to learn and grow.
By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy.
If you have any questions, please reach out to us at apac-earlycareers@tiktok.com
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.