Client Solutions Manager - E-Commerce, GBS Korea

Responsibilities

The Global Business Solutions (GBS) team helps brands grow on TikTok by connecting creativity, culture, media and commerce. As TikTok continues to grow at speed globally, GBS partners with advertisers to unlock business impact through our advertising solutions, client partnerships, product expertise and data-driven campaign strategies.

Within GBS Korea, the eCommerce team works with brands, retailers, marketplace sellers and commerce partners across TikTok Shop and eCommerce advertising. The team helps clients turn discovery into measurable commerce outcomes by combining TikTok's content ecosystem, creator community, live shopping formats, shoppable experiences and performance advertising solutions.

About the position
We are looking for a Client Solutions Manager to help eCommerce advertisers grow their business on TikTok. This role is for someone who understands digital commerce, performance marketing and campaign optimisation deeply, and who is excited by the opportunity to turn commerce insights, product expertise and client relationships into commercial impact.

You will partner closely with Client Partners, agencies and cross-functional teams to shape solutions for clients across TikTok Shop and Open Loop Commerce. This includes helping clients drive on-platform sales through live shopping, creator commerce and shoppable content, as well as driving traffic and conversions from TikTok ads to external brand or retailer websites. The right candidate will be analytical, proactive and commercially minded - with the confidence to go deep into performance data while seeing the broader client growth opportunity.

Responsibilities
- Own client solutions for eCommerce advertisers, helping clients translate business objectives into effective TikTok commerce and advertising strategies in partnership with Client Partners
- Support growth across TikTok Shop and Open Loop Commerce by identifying optimisation opportunities, product adoption gaps and proactive upsell recommendations using data to generate actionable insights that improve client outcomes
- Become a trusted expert on TikTok's commerce, advertising and measurement solutions, tailoring recommendations to different client needs, business models and commerce maturity levels
- Help clients improve performance across the commerce journey, including traffic generation, product discovery, live shopping, creator-led selling, shoppable content, conversion optimisation and return on ad spend
- Collaborate with cross-functional partners and regional teams across sales, product, measurement, creator, operations and commerce teams to solve client challenges and execute growth initiatives
- Develop vertical best practices and lighthouse success cases, sharing learnings internally and externally to raise the standard of TikTok commerce campaign success