Client Solutions Manager - Commerce - Toronto

- Clearly articulate and establish the value of TikTok within the client's media mix and long-term communication strategy.

Account Management, Campaign Management & Reporting
- Manage and grow post-sale relationships with clients and agencies, serving as the technical and strategic point of contact.
- Review and challenge media plans with a hands-on perspective, providing actionable recommendations for success.
- Own end-to-end campaign executional checks: campaign setup validation in TikTok Ads Manager (naming conventions, tracking, placements, optimization settings), creative QA, and compliance.
- Proactively monitor campaign delivery and make real-time optimization suggestions, ensuring correct pacing, efficient budget allocation, and achievement of performance objectives.
- Lead conversations on Always On content strategies and performance campaigns, supporting revenue growth in partnership with Client Partnerships Managers.
- Compile, analyse, and present campaign data and insights through reports and account audits, including identifying delivery issues, performance bottlenecks, and optimization opportunities.
- Prioritize operational tasks based on urgency and impact, balancing technical troubleshooting with client-facing needs.

Stakeholder Management & Revenue Impact
- Build trusting relationships with clients, agencies, and internal cross-functional teams (product, measurement, creative, operations) to deliver on growth objectives.
- Navigate cross-functional teams effectively, knowing which technical or product support teams to engage for specific campaign challenges.
- Champion product adoption and lead the execution of programs, packages, and betas aligned with company and market priorities.
- Share responsibility for account and opportunity planning, working with sales to design client-centric strategies.
- Track and report on revenue impact tied to campaign activities, demonstrating accountability both individually and as part of the team.
- Contribute to knowledge sharing across Client Solutions Teams by creating case studies, playbooks, or internal learning sessions from hands-on campaign and market experience.

Qualifications

Minimum Qualifications
- 5+ years in client services, account management, or campaign management in digital performance marketing, with hands-on expertise in ads platforms.
- Solid understanding of digital media KPIs and how to optimize against them across awareness, consideration, and performance objectives.
- Proven experience managing complex campaign portfolios across branding and performance advertisers, including multi-market coordination.
- Proficiency in campaign analytics and reporting tools (Excel, Thinkcell, dashboards), with ability to extract actionable insights from platform data.
- Detail oriented, analytical and a creative problem solver

Preferred Qualifications
- Comfortable with revenue-bearing responsibilities and managing team targets
- Experience with App/Leads/Shopping Ads/E-commerce marketing
- Demonstrated ability to implement and troubleshoot conversion tracking via Pixels, SDKs, and Mobile Measurement Partners.
- Experience with 3rd party ad measurement verification partners (such as IAS and DV)
- Proven ability to diagnose and solve platform-related issues (e.g., delivery, optimization, attribution gaps, or creative disapprovals) by working directly with product and engineering teams.
- Track record of building and executing strategic education programs to drive product adoption.

The Company is committed to leveraging new technologies and working efficiently. As a result, artificial intelligence systems may be used to screen, assess and/or select applicants for this position.

Client-provided location(s): Toronto, Canada

Job ID: TikTok-7652765160042645765

Employment Type: OTHER

Posted: 2026-06-27T00:42:15