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Client Solutions Manager - Apps - Global Business Solutions - METAP

AT TikTok
TikTok

Client Solutions Manager - Apps - Global Business Solutions - METAP

Dubai, United Arab Emirates

Responsibilities

The Client Solutions team's mission is to establish and build scalable, long-term client relationships by solving direct clients' challenges through scalable, best-in-class campaign services. Client Solution Managers have a holistic understanding of TikTok's ad products and are humble and open to change. You are joining a team of consultants and marketing and self-service platform experts, who proactively drive the client's growth strategy, including upsells, renewals and campaign reactivations.

Success in this position requires a focus on client service, the ability to thrive in work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite, a unique blend of technical and commercial knowledge.

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You will act as a trusted advisor, guiding clients through the evolving digital advertising landscape and recommending tailored solutions that align with their business objectives. By leveraging TikTok's creative capabilities and data-driven insights, you will empower clients to develop and execute campaigns that drive measurable results and business growth.

METAP (Middle East, Africa, Turkey & Pakistan) Apps team covers the following industries: utilities, fintech, lifestyles (social & dating, health & fitness) and services (ride-hailing, education, superapps). The highly dynamic client base originates from across Eastern Europe, Turkey and MENA and are scaling their businesses globally.

Responsibilities:
- Champion TikTok's Product Solutions: Act as a strategic advisor, guiding clients to leverage TikTok's advertising products and features to drive innovative, data-driven marketing strategies that align with their business goals.
- Drive Product Adoption & Growth: Advocate for the adoption of TikTok's full suite of products, helping clients understand their value and how they can be integrated into broader marketing strategies for maximum impact.
- Foster Client Relationships: Build and nurture long-lasting relationships with key clients and agencies, positioning yourself as a trusted partner who can recommend and drive solutions that leverage TikTok's product offerings.
- Oversee Campaign Execution: Collaborate with cross-functional teams (ad operations, product, creative and marketing science) to ensure the seamless execution of product-driven campaigns that meet client objectives.
- Provide Product-Driven Insights: Use data analytics to track, analyze, and optimize campaign performance, providing clients with actionable insights to refine and enhance their product-centric strategies.
- Collaborate & Innovate: Work closely with product teams to ensure clients are utilizing the latest TikTok features and products, contributing feedback and insights to help shape future product development.
- Support Partnership (BPM) Teams: Assist in pre-sales efforts by conducting market research, developing pitches, and advising on TikTok's product solutions that align with client needs and objectives.
- Optimize and Troubleshoot: Proactively identify and resolve any product-related issues during campaign execution, working closely with internal teams to ensure optimal performance.
- Drive Business Growth: Focus on client retention, upsell opportunities, and renewals by identifying how TikTok's products can deliver long-term value and foster deeper client engagement.
- Conduct Business Reviews: Lead regular business reviews with clients, ensuring the continued success and optimization of their campaigns and TikTok product usage, while exploring new opportunities for growth.

Qualifications

Minimum Qualifications:
- Experience: At least 3+ years of experience in client-facing roles at social media advertising platforms or user acquisition, with a strong background in digital marketing, account management, or consultancy, preferably with clients or agencies representing relevant industries.
- Technical & Analytical Mindset: Demonstrated ability to use data to drive decisions and optimize campaign performance. Familiarity with attribution modeling and performance measurement techniques is a must.
- Strategic Thinking: Strong problem-solving skills with a keen ability to align marketing strategies with client goals.
- Industry Expertise: Deep understanding of the digital marketing ecosystem and trends in the relevant sector.
- Language: Due to the needs of the markets and clients, this role will be covered. Proficiency in Russian/Turkish and English is essential.

Preferred Qualifications:
- Client-Centric: A natural communicator and relationship builder, committed to delivering solutions that foster client satisfaction and long-term business growth.
- Proactive attitude with excellent project management, organizational, and analytical skills.
- Ability to travel domestically and internationally as needed.

Client-provided location(s): Dubai - United Arab Emirates
Job ID: TikTok-7478281512959461640
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • HSA
    • Life Insurance
    • Fitness Subsidies
    • Short-Term Disability
    • Long-Term Disability
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Snacks
    • Pet-friendly Office
    • Happy Hours
    • Some Meals Provided
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Company Equity
  • Professional Development

    • Promote From Within
    • Access to Online Courses
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Mentor Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

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