Client Solutions Manager, Affiliates - Global Business Solutions - Israel

Responsibilities

TikTok's Affiliates Team aims to help affiliates from various industries unleash their creative side, connect with our audience, and drive revenue and growth. You will be part of a high performing team of Brand and Performance Partnerships Managers and Client Solution Managers working on the most exciting opportunity of TikTok Shop.

As a Client Solutions Manager, you will collaborate cross-functionally with teams across the organization to support leading advertisers from diverse industries, with a primary focus on paid user acquisition. You will serve as a trusted advocate, connecting key stakeholders, providing data driven insights, and driving collaboration that fosters long-term client partnerships and growth. You will oversee day-to-day client relationships and ensure the success of advertiser investments. As a proactive partner, you'll identify opportunities and offer solutions that exceed client expectations, securing future investments.

- Manage and grow post-sale client relationships of auction ads offerings by monitoring and analyzing ad campaigns, and proactively take initiative to improve results.
- Analyze campaign performance data to offer clients data-driven business insights, at the same time use those insights to improve our advertising offerings.
- Establish long-term relationships with key clients and make sure their business needs are taken care of by cross-functional team.
- Drive education on product and company updates, and share company best practices as relevant to clients or agencies' business.
- Share marketplace feedback and guide our advertising strategy;
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team;
- Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign and provide technical support.
- Responsible for improvement of product feature adoption and consistently drive the product improvement from market feedback.
- Develop automated reports utilizing the company's internal data tools and Excel.

Qualifications

Minimum Qualifications
- Experience in media buying / user acquisition positions focused on performance marketing.
- Experience in account management/client service roles in digital marketing.
- Ability to analyze data and identify insights to assess campaign performance.
- Proactive attitude with excellent data analytical skills in Excel, SQL is a plus.
- Deep knowledge of digital advertising platforms and ecosystems with performance media buying and attribution models.
- Excellent communication and presentation skills
- Excellent verbal and written Hebrew and English language skills

Preferred Qualifications
- Experience in managing campaigns/accounts in the eCommerce industry
- Experience working in export marketing.
- Self-starter, fast learner with a start-up spirit.