Client Solution Manager - Content & Services, GBS, TikTok Korea
Responsibilities
About the team
The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.
At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.
Responsibilities
The Client Solutions Manager (CSM) develops revenue opportunities with expertise in TikTok product solutions. CSM will be responsible for providing a consultative solution for our clients, using data and analytics and understanding client's KPI. They will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires a great focus on client service, ability to thrive in a dynamic work environment, and provide custom solutions for advertisers leveraging our unique suite of ad products
This position is responsible for helping our clients leverage TikTok to achieve their business and marketing goals, in the designated industries among non-commerce content and services clients, such as gaming, comics, finance, education, consumer electronics, and K-pop music labels. etc.
- Manage complex advertising solutions and grow client relationships and revenue for 3 different vertical clients (Gaming, Media & tech, and Emerging)
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- Become an expert in TikTok solutions for businesses of all sizes and adapt recommendations quickly to suit varying client needs
- Create best practices through campaigns and share the content internally and externally to elevate the bar of success of TT campaigns.
- Drive product innovation based upon client needs.
- Build and leverage strong cross-functional collaboration to support clients' needs
- Spearhead client education on products to advise on the best approach to drive business outcomes for clients and agencies
- Outline and oversee all measurement strategies for clients in relation to tracking metrics and delivering results
Qualifications
Minimum Qualification(s)
- Bachelor's degree or above
- 3+ years of experience of digital marketing in in-house marketing, digital agencies, platforms or media side
- Ability to analyze data and identify insights
- Ability to adapt to rapidly changing environments and work with self-motivation
- Business level English proficiency due to cross functional meetings with other regions and fluency in Korean as clients will be based in local markets
Preferred Qualification(s)
- Experience in performance marketing campaigns
- Experience in branding campaigns
- Experience in account management
- Sales oriented mindset to upsell revenue from existing clients
- Experience in managing self-serve digital advertising media or 3rd-party tracking tools like MMP
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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