Central High Harm Policy Manager - Trust and Safety
Responsibilities
The Trust & Safety Policy team develops and reviews our community policies to promote a positive and safe environment for all of our Users and Content Creators to enjoy and express themselves. As a Central High Harm Policy Manager, you are responsible for driving specialized strategies to improve the enforcement and operability of high harm policy areas, such as Hate, VBDA, Hex and I&A.
As part of the Regional High Harm team, you ensure that there is a global overview and strategy, and regional execution for nuanced, contextual policy areas. You are passionate about user safety, wake up excited to make an impact in millions of people's lives, and switch readily from thinking strategically about policy development and iteration to managing tactical enforcement decisions. Your background and professional expertise are grounded in areas related to internet policy, user safety, or platform management, and you have demonstrated this through a track record of achievements in the policy space. You also have experience with bringing out the best in a team and fostering a collaborative working style in a fast paced environment.
Responsibilities:
- Creating and iterate materials that enable high harm policy rules to be operationalized across Ops and Non-Ops teams.
- Assessing policy performance and supporting improvements to policy for high harm areas.
- Provide actionable, operable recommendations for policy development at a quarterly cadence, through policy RCAs, focus group discussions with moderators and non-Ops teams, and escalation insights.
- Measure the post-launch impact of policies through qualitative and quantitative measures.
- Identify critical thresholds for policy guidance iteration, and manage such iterations.
- Providing feedback to scope and language of policies from an enforceability perspective during the drafting stage.
- Develop programs for policy calibrations, policy walkthroughs and general policy-ops channels to improve the moderation quality of high harm titles.
- Provide cross-feature insights on high harm areas to support feature policy strategy development.
- Develop enforcement strategies through which high harm policy principles and rules are put into practice, in close collaboration with T&S Product.
Qualifications
Minimum Qualifications:
- Experience in Trust and Safety, with demonstrated exposure to policy enforcement and/or policy development.
- Experience in content policy, regulatory frameworks, or public policy, specifically in technology/social media/content.
- Policy expertise in high harm issue areas such as hate, violence, bullying, dangerous activities, I&A.
- Deep interest in content management and online community development.
Job Information
[For Pay Transparency] Compensation Description (annually)
The base salary range for this position in the selected city is $147000 - $270000 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
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Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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