Category Management Project Intern (TikTok Shop - US Operation) - 2026 Start (BS) - 2027 Start
Responsibilities
The US Operations team onboards sellers, drives business growth, improves user experience, and provides operations and sales support in the US market. We are organized into Category Management teams that acquire new brands and incubate and accelerate them on TikTok Shop, alongside Central teams covering creator operations, campaign operations, projects, and agency partnerships, working with cross-functional and category teams to grow GMV across merchants of every size.
As the business grows, we take on complex challenges across seller growth and creator and agency ecosystem development.
You will shape merchant success, user experience, and the next phase of e-commerce growth in the US.
About the team:
The e-commerce industry has grown tremendously in recent years, becoming a highly competitive space among leading internet companies. Its future growth potential cannot be underestimated.
With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand-new and enhanced e-commerce experience. We are looking for passionate and talented individuals to join our US Operations team. Together, we can build an e-commerce ecosystem that is innovative, secure, and intuitive for our users.
Step into a dynamic role with the US Operations team, where you will support seller acquisition, onboarding, and campaign execution for some of the most iconic brands and businesses. You will contribute to high-impact initiatives that connect sellers with consumers in meaningful ways while helping drive the continued growth of TikTok Shop. Join us as we shape the future of e-commerce!
As a Project Intern, you will contribute to impactful short-term projects and gain hands-on experience in a fast-paced, professional environment. This internship offers the opportunity to develop practical skills, apply your knowledge to real-world challenges, and explore your career interests.
Applications are reviewed on a rolling basis, so we encourage you to apply early.
Responsibilities:
- Support seller onboarding and account management by assisting with the onboarding of new breakers and tracking key performance metrics, including GMV, conversion rate, AOV, livestream performance, and seller health.
- Drive category growth initiatives by identifying high-potential sellers across key verticals (e.g., Pokémon, Sports Cards, Memorabilia, Coins) and supporting seller acquisition and category expansion strategies.
- Support livestream operations and campaigns, including new product launches, Mega Lives, promotional events, creator activations, and seasonal campaigns.
- Assist business operations by organizing Weekly Business Reviews (WBRs), tracking Account Manager performance, monitoring business KPIs, and following up on key action items and cross-functional tasks.
- Collaborate cross-functionally with Operations, Product, Marketing, and other internal teams to help execute strategic initiatives and improve the seller experience.
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Qualifications
Minimum Qualifications:
- Currently pursuing a Bachelor's degree in Business, Marketing, Communications, Economics, Data Analytics, or a related field.
- Strong interest in live streaming, e-commerce, social commerce, or collectibles (e.g., trading cards, sports cards, coins, sneakers, toys, or pop culture products).
- Excellent written and verbal communication skills, with the ability to collaborate effectively across internal teams and communicate professionally with external partners and sellers.
- Data-driven mindset with strong analytical and problem-solving skills.
- Self-motivated, proactive, and eager to learn, with the ability to take ownership and thrive in a fast-paced, dynamic environment.
- Highly organized with exceptional attention to detail, strong project management skills, and the ability to manage multiple priorities simultaneously.
Preferred Qualifications:
- Prior internship or relevant E-commerce experience is a plus.
By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.