Business Strategy Manager - TikTok Live
This job is no longer available.
Responsibilities
About the Team
The Livestream Team is committed to creating real-time interactive scenes, As a new form of content, Livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides an objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for expanding ecological boundaries.
Responsibilities:
- Establish, maintain, and oversee relationships with BPO vendors, ensuring cost-effectiveness and productivity.
- Regularly assess vendor performance, ensuring they meet contractual obligations and service level agreements.
- Coordinate with internal and external stakeholders, ensuring alignment of objectives and clear communication.
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- Work closely with cross-functional teams to align BPO services with company needs and objectives.
- Resolve conflicts and address vendor-related issues in a timely manner.
- Build trust and establish strong relationships with vendors to address issues in a timely manner.
- Analyze performance metrics, implementing corrective measures when needed.
- Travel to BPO vendor sites for evaluations, meetings, and relationship strengthening.
- Regularly produce and present detailed reports on vendor performance, risks, opportunities, and other relevant metrics.
- Stay updated on industry trends, driving innovation in BPO management and ensuring competitiveness.
Qualifications
Minimum Qualifications:
- Bachelor's degree in Business, Management, Operations, or a related field.
- Minimum of 5 years of experience in BPO/vendor management or a related role with two years of relevant experience in content moderation / trust & safety / content quality assurance
- Proven track record in end-to-end BPO management, including quality performance management.
- Ability to effectively coordinate with both internal and external stakeholders.
- Ability to travel to BPO sites when required
- Proficiency in producing and interpreting detailed reports.
Preferred Qualifications:
- Strong analytical and problem-solving skills.
- Familiarity with the BPO industry, including its trends and best practices of Content Moderation
- Capacity to multitask, prioritize, and operate efficiently in a fast-paced environment.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.