Business Program Manager Project Intern (GBS SMB) - 2026 Start (BS/MS)
Responsibilities
TikTok's SMB (Small & Medium Business) team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, and be discovered. As a Business Program Manager Intern, you will support the Americas team in helping SMBs grow on TikTok.
As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.
Applications will be reviewed on a rolling basis - we encourage you to apply early.
This internship offers a unique opportunity to engage in impactful, cross-functional projects that provide a glimpse into professional real-world experience. You will collaborate with teams across Sales, Marketing, Operations, and Product to drive initiatives that improve how we support advertisers in the Americas region.
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Key Responsibilities
You will act as a coordinator and support lead for key operational programs. Your core responsibilities will include:
Program Coordination
- Cross-Functional Support: Assist in coordinating projects across Sales, Shop, and Marketing teams to ensure alignment on SMB growth goals.
- Workflow Optimization: Own small internal projects to improve team workflows, tooling efficiency, and client experience.
- Onboarding: Assist with the onboarding process and early-stage support for new TikTok Shop advertisers.
Insights & Enablement
- Reporting: Participate in business performance tracking by preparing campaign documents and maintaining simple performance reports/dashboards.
- Localization: Help localize and adapt playbooks, narratives, and product materials for the Americas market context.
- Documentation: Maintain business requirements documentation (BRD) and support internal communication channels.
Qualifications
Minimum Qualifications:
- Currently enrolled in a Bachelor's or Master's degree (Business, Marketing, Communications, Information Systems, or related).
- Strong written and verbal communication skills.
- Detail-oriented, organized, and proactive in execution.
- Interest in digital advertising, e-commerce, and SMB growth.
- Ability to work in a fast-paced, cross-functional environment.
- Prior internship or project experience in operations, program management, or consulting.
Preferred Qualifications:
- Familiarity with CRM tools (e.g., Salesforce, Microsoft Dynamics) or project management software.
- Comfortable working with data and building simple dashboards (Excel/Sheets, SQL is a plus).
- Basic understanding of project management methodologies.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.