Business Operations Manager, SMB Americas

- Develops and leads initiatives to foster collaboration and engagement across a multi-city sales team, with the goal of creating opportunities for recognition and cross-team interaction, all in alignment with the broader SMB Americas mission and vision.
- Build and maintain productive relationships with internal and external stakeholders; facilitate effective decision-making by presenting project updates, risks, and recommendations to senior leadership and steering committees.

Business strategies impacting growth priorities:
- Build and demonstrate a proficient understanding of the SMB Americas Sales business and larger SMB ecosystem to influence key priorities and workstreams.
- Owns or represents Americas-specific business opportunities or gaps that require continuous project monitoring, identify potential risks and issues, and implement proactive mitigation strategies to ensure successful project delivery within defined constraints.
- Establish and maintain project governance frameworks, processes, and best practices to ensure consistency, transparency, and adherence to standards across the organization

Qualifications

Minimum Qualifications:
- Minimum 4 years of relevant project or program management, operations or a related field
- Experience in designing and facilitating complex, multi-faceted projects spanning across different teams, across countries, preferably in a global or multinational environment
- Strong understanding of project portfolio management, resource allocation, risk management, and project prioritization in alignment with organizational strategies
- Excellent communication skills, both written and verbal, to effectively present findings and recommendations to stakeholders across different cultures and regions
- Proficiency in data analysis and reporting to provide insights and recommendations to senior leadership
- Global travel required

Preferred Qualifications:
- Proven expertise in project management methodologies and tools
- Strong entrepreneurial spirit that can develop and lead a new initiative from the ground up; thrive in ambiguity
- Digital ad sales experience is a great asset
- Data analytical skills

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $103200 - $180445 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Client-provided location(s): New York, NY

Job ID: TikTok-7421283750909184282

Employment Type: OTHER

Posted: 2026-01-23T19:59:14