Business Operations Manager, NA Agency

Responsibilities

About the team:
The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business. Our teams include Sales, Marketing, Operation, Account Managers, Agency and partnerships, and Marketing Science. GBS is a dynamic, entrepreneurial, and ambitious client engagement and management team.

About the role:
As a Business Operations Manager, you will report to the Director of Business Operations and play a key role in project and program management, supporting the NA Agency department in achieving its business goals. You will turn complex information into actionable plans, manage projects that exceed stakeholder expectations, and deliver best-in-class service to both internal and external clients. The ideal candidate has a strong understanding of digital media and advertising (prior experience a plus) and is passionate about cross-functional program and project management. You thrive in fast-paced, ambiguous environments, are intellectually curious and creative, and are motivated by solving problems, collaborating across teams, and driving measurable impact.

Responsibilities
- Oversee the administrative and operational needs of the department
- Track program progress using metrics and analytics, ensuring clear visibility on milestones, dependencies, and outcomes
- Provide assistance to executives for organizing and executing key meetings and client engagements
- Plan and execute all-hands and weekly team meetings including agenda planning, logistics, presentation content support
- Provide logistics and procurement support for team functions, collaborative events across the sales organization
- Manage team budget and quarterly budget allocation planning including the tracking of ongoing expenses across the department
- Own and continuously improve the program execution framework, collaboration workflows, and tools. Constantly find ways to optimize the way we run programs in a data-driven manner.

Qualifications

Minimum Qualifications:
- 4+ years of program management experience in technical sales within a fast-paced, global team environment
- Strong project management expertise with a proven track record of delivering projects in digital media and adtech product environments
- Ability to define and measure success metrics, analyze results, communicate insights effectively, and iterate to optimize outcomes.
- Ability to organize and present multiple sources of information in a structured and clear format. Detail oriented that can coordinate across multiple teams/countries.
- Ability to adapt to shifting priorities and pivot plans to meet new requirements in a swift and agile manner
- Excellent written and communication with the ability to lead conversation and facilitate conversations and discussions.
- Strong interpersonal skills, with a proven ability to build relationships and manage projects across teams.

Preferred Qualifications:
- Familiarity with TikTok's ad products, ad server platform, and ecosystem.
- Experience driving complex initiatives with a focus on product adoption and revenue enablement.
- Proven ability to map stakeholders and shape joint initiatives.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $80000 - $177334 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.