Business Operations Manager - Key Accounts & Agency - Global Business Solutions - Canada

Responsibilities

About the Team:
The Business Operations team drives efficiency, alignment, and execution across the NA Global Business Solutions organization, supporting Key Accounts, Agency, and Product & Client Solutions departments. We combine strategic thinking with operational rigor to help these teams scale effectively, make data-driven decisions, and deliver impact through insights and tools needed to achieve their business goals.

This position is for an existing vacancy.

About the Role:
As a Business Operations Manager, you will report to the Director of Business Operations and play a key role in project and program management, supporting the Canada Key Accounts & Agency department in achieving its business goals. You will turn complex information into actionable plans, manage projects that exceed stakeholder expectations, and deliver best-in-class service to both internal and external clients. The ideal candidate has a strong understanding of digital media and advertising (prior experience a plus) and is passionate about cross-functional program and project management. You thrive in fast-paced, ambiguous environments, are intellectually curious and creative, and are motivated by solving problems, collaborating across teams, and driving measurable impact

Responsibilities:
- Oversee administrative and operational functions to ensure efficient day-to-day operations, including budget planning, allocation, and usage across the department.
- Drive program management as the central bridge between sales and cross-functional partners to ensure alignment, clear communication, cross-functional accountability, and seamless execution of key priorities.
- Own and continuously improve program execution frameworks, collaboration workflows, and tools, driving data-driven decision-making and optimizing how programs are executed and scaled.
- Partner with executives to plan and execute high-impact leadership meetings and all-hands, driving end-to-end coordination across agenda development, logistics, and presentation materials.
- Partner closely with the Global Business Marketing (GBM) team and key cross-functional stakeholders to lead planning and execution of go-to-market events and tentpole activations.
- Champion and embed a high-performance, connected team culture by designing and delivering intentional in-office moments that celebrate team wins, milestones, and employee engagement.

Qualifications

Minimum Qualifications:
- 4+ years of program management experience in technical sales within a fast-paced, global team environment.
- Strong project management expertise with a proven track record of delivering projects in digital media and adtech product environments
- Ability to define and measure success metrics, analyze results, communicate insights effectively, and iterate to optimize outcomes.
- Ability to organize and present multiple sources of information in a structured and clear format. Detail-oriented, able to coordinate across multiple teams/countries.
- Ability to adapt to shifting priorities and pivot plans to meet new requirements in a swift and agile manner
- Excellent written and verbal communication with the ability to lead and facilitate conversations and discussions.
- Strong interpersonal skills, with a proven ability to build relationships and manage projects across teams.

Preferred Qualifications:
- Familiarity with TikTok's ad products, ad server platform, and ecosystem.
- Experience driving complex initiatives with a focus on product adoption and revenue enablement.
- Proven ability to map stakeholders and shape joint initiatives.

Job Information
The base salary range for this position in the selected city is CAD $54,000. - CAD$ 88,000.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, restricted stock units and benefits.