Business Analyst, Business Insights and Optimization - AI Data Service and Operations

Responsibilities

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

About the Team
The AI Data Service and Operations (ADSO) team is responsible for providing safety and non-safety data annotation services and search operation services for all of the company's international products, which can also help international products build their own data ecological security.

Responsibilities
- Independently own the end to end planning, management and delivery of key projects to resolve problem statements relevant to overall ADSO.
- Cultivate strong partnership with Lines of Business partners, employing a strategic approach to facilitate the effective integration of LoB requirements into proposed solutions, thereby ensuring that operational strategies are closely aligned with business priorities.
- Drive the definition and maintenance of a clear governance framework for key metrics, including ownership, definitions, usage, and change management processes; lead and support initiatives to unify and standardize metrics, reporting practices.
- Ensure data accuracy, completeness, and consistency across operational and performance metrics, by implementing data validation checks and governance mechanisms to maintain high data quality and trustworthy insights.
- Conduct in-depth analyses of operational metrics to identify bottlenecks, uncover improvement opportunities, and produce structured reports systematically with actionable insights that inform both strategic and tactical decisions.
- Translate findings into targeted process optimizations that drive measurable business outcomes and support data-driven leadership decisions.
- Collaborate with technical teams and stakeholders to design, develop, and maintain scalable data infrastructure and dashboards supporting diverse business use cases.
- Delivery of performance scorecards across Lines of Business (LoBs)

Qualifications

Minimum Qualifications
- Completion of Bachelor's Degree or higher.
- 5 years of experience in business analytics, business/project management, statistics, or a related field.
- Strong quantitative and analytical skills, with the ability to synthesize large datasets to inform strategic decisions while operating effectively in complex, fast-changing environments.
- Strong organization, coordination, and communication skills, with proven experience managing complex, strategic projects and processes.
- Exceptional problem-solving skills and detail-oriented; ensure data accuracy and quality.