Budget and Cost Specialist, Business & Partnership Management - Trust & Safety

Responsibilities

About the team
The Budget and Cost Optimisation (BCO) team sits within the Budget Supply Governance (BSG) team and is responsible for Global T&S Ops long-term cost decision frameworks, BPO Budget for Content Moderation, and OPEX Optimisation strategies for both In House and BPOs. The team ensures comprehensive financial management for T&S operations and enhances efficiency through cost impact analysis and governance.

Responsibilities
As a member of the Budget and Cost Optimization team, you will support the management of the annual budget for our BPO workforce across Trust & Safety (T&S) Operations. Working alongside experienced team members, you will help with budget setting, monitoring budget adherence, and the timely & accurate submission of PJs & PRs. You will contribute to the development of T&S Ops cost-related metrics, support target setting, and assist in initiatives to evolve and improve governance and processes. You will help generate data-driven insights that inform decisions of cross-functional partners and contribute to better cost optimizations and workforce allocations. You will also partner with key cross-functional teams to continuously improve cost management processes, including leveraging AI tools to enhance analysis, reporting, and operational efficiency.

Specifically, you will support a global team responsible for:
- Partnering with the BPO planning team to help build annual and quarterly budget PJ/PRs for BPO Content Moderation, ensuring consistency with actual spending.
- Conducting analysis of budget projections and helping present findings and insights to management for review.
- Analyzing spending across operational areas to identify opportunities for cost reduction and efficiency improvement, including evaluating the impact of AI and automation on workforce planning and cost structures.
- Supporting collaboration with the Procurement and Commercial & Contract teams on BPO pricing discussions, linking these to actual spending to improve pricing and budget accuracy.
- Assisting the procurement team with new language requests from B&W stakeholders, including preparing context for RFQs and analyzing collected quotations to support business decisions.
- Helping prepare cost analysis and insights that support decision-making and budget planning across both outsourcing and in-house operations.
- Applying AI-powered tools and techniques (e.g., LLMs, automation workflows) to streamline data gathering, reporting, and recurring analytical tasks.
- Building subject matter expertise on budget and cost topics to support teammates and XFNs as needed.

Qualifications

Minimum Qualifications