Branding Operations Specialist - Monetization Product Operation, METAP

Responsibilities

The Global Brand Operations team provides best-in-class managed services support for Premium Brand Products - both reservation and auction, driving excellent customer service, and enabling revenue and working closely with customers and product teams to ensure product market fit. We're a global team with presence in 17 offices.

Our teams comprise of product specialists who enable flawless ad campaign executions, ensuring an optimized experience for clients, brand partners, sales teams and our product teams by providing technical and operational expertise by offering best-in-class service and product insights to uplevel platform capabilities for brands of all sizes.

- Own the set-up process, campaign management, QA and reporting for reservation and auction managed service campaigns.
- Monitor managed service campaign delivery to ensure campaigns reach the target audience, run smoothly, and exceed brands' expectations; this includes collaborating with teams on creative approvals, troubleshooting issues, managing scheduled and ad hoc report requests, and escalating issues to internal and external teams.
- Identify optimization opportunities for improving performance
- Leverage automated tools to optimize brand campaigns
- Serve as the key point of contact and support for Client Solutions in technical and operational client communications.
- Escalate, investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign
- Create, organize and distribute technical/operational product documentation to support product teams in general ad platforms and feature walk-throughs.
- Participate in training that prepares internal teams for new products and updates within our ads platform.
- Partner with Sales, Client Solutions and Product teams to collect customer feedback and identify opportunities to improve our products and services.

Qualifications

Minimum Qualifications:
- At least 2+ years of ad ops experience on programmatic or auction platforms, and/or technical client service experience
- High proficiency in Arabic, both written and oral: In this role, you will work closely with external partners across the METAP region. High proficiency in Arabic, is required to support client communications, facilitate collaboration, and ensure smooth coordination with stakeholders across Arabic-speaking markets