Brand Partnership Manager - Retail & E commerce, Vietnam

Responsibilities

About Our Team
TikTok's team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small.

Responsibilities:
- Manage a designated portfolio exclusively for Retails and E-commerce, striving to achieve quarterly revenue and Management By Objective targets.
- Build and maintain strong, long-lasting strategic relationships with top-tier brands in your book of business.
- Leverage your strong business acumen and deep knowledge of the e-commerce landscape to understand client goals and provide tailored TikTok advertising solutions.
- Oversee the implementation, optimization, and performance analysis of advertising campaigns on the TikTok platform.
- Proactively identify upsell and cross-sell opportunities within the portfolio, and maintain accurate revenue forecasting and pipeline management.
- Provide strategic guidance to clients on advertising best practices, e-commerce growth strategies, and TikTok platform capabilities.
- Proactively address client concerns and challenges to maintain high client satisfaction and retention rates.
- Demonstrate the ability to learn fast and highly adapt to shifting market dynamics, actively supporting and executing the broader business strategy.
- Ensure compliance with TikTok Ads policies and guidelines in all client interactions and campaign executions.
- Collaborate and communicate effectively with external customers and cross-functional internal stakeholders (Ads Policy, Finance, Product, etc.).

Qualifications

Minimum Qualifications:
- Minimum 4 years of experience in Account Management, Brand Partnerships, digital advertising, or e-commerce client services.
- Proven track record of account management and consistently achieving revenue targets.
- Deep knowledge of e-commerce ecosystems and a strong business acumen to interpret market data and brand trends effectively.
- Strong communication, organizational prowess, and analytical skills.
- Familiarity with the TikTok Ads platform and other social media advertising tools.

Preferred Qualifications:
- Highly adaptive and a fast learner, with the ability to succeed in a rapidly changing environment and continuously support the overarching business strategy.
- Excellent problem-solving, creative thinking, and analytical skills.
- Exceptional cross-functional collaboration skills, with a track record of working effectively across departments to achieve common goals.
- Strong verbal and written communication skills; ability to effectively translate technical language to non-technical stakeholders.