Benefits Operation Specialist - HR Operations - New York (Third-Party Associate)

Responsibilities

About the Team:
The HR operations team, endeavors to continuously build and deliver a seamless and positive employee experience across the whole employee lifecycle. We are dedicated to leading with care and have empathy in mind. We strive to develop efficient and simple people processes, systems, policies, and programs. We aspire to ensure employees feel heard and that they are given the appropriate resources and support needed to be effective and efficient during their careers.

As a Benefits Specialist at TikTok, you will be supporting various employee benefits, including but not limited to Leave of Absence (LOA), healthcare benefits, and 401(k) retirement plan. The ideal candidate should have strong experience and knowledge in leave management, benefits operation and applicable compliance requirements per different types of plans, along with benefits vendor management and system optimization experience.

Specifically, you'll:
- Manage Leave of Absence (LOA) cases and daily operations, serve as the liaison between the employee, leave and disability vendor, manager, and HRBP regarding their need for leave, closely collaborate with the business on complex scenarios;
- Provide ongoing tier-2 support to employees and businesses throughout the leave journey, manage LOA email inbox and internal tickets;
- Manage leave and disability vendors, including new vendor implementation, billing, monitor vendor usage and continually evaluate vendor performance based on SLA;
- Conduct the periodical audits to ensure the integrity of LOA data across platforms, such as census data, leave dates, LOA pay, and return status;
- Manage key leave transition processes and LOA pay related tasks, Conduct LOA and Disability program filing per federal and state requirements;
- Manage Workers Compensation claims;
- Manage LOA communication and wiki guides, identify service and process gaps through daily operation and deliver continuous improvement on employee experience and operation efficiency;
- Build Standard Operating Procedures (SOPs) and Job Aids to provide instructions for leave related tasks.

Qualifications

Minimum Qualifications:
- 2+ years of hands-on experience in a benefits administration or operations role.
- Direct experience managing Leave of Absence (LOA) cases and daily operations.
- Experience using HRIS (ex. Workday, Oracle, or SAP) for benefits administration. Proficiency in Microsoft Excel (VLOOKUPs, pivot tables) for data audits and reporting.

Preferred Qualifications:
- 2+ years of benefits experience, ideally in a fast-paced, high-growth environment.
- Experience with self-funded health plans and 401(k) plan administration.
- A Certified Benefits Professional (CBP) or similar certification is advantageous.

Important Note: Please be advised that this job posting is on behalf of a third-party agency. This is a 12-month temporary assignment managed by a third-party agency, who will be your employer. While you may be assigned to work at TikTok, you will not be a TikTok employee. All contractual terms, including payroll and benefits, will be handled by a third-party agency. By applying, you agree that the information provided in your application may be processed and retained by TikTok for recruitment purposes and shared with a third-party agency in accordance with TikTok's Applicant Privacy Notice https://lifeattiktok.com/legal/privacy

Job Information

[For Pay Transparency] Compensation Description (hourly)

The hourly rate range for this position in the selected city is $29- $50.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: