Automation Prompt Engineering Program Manager Graduate (TikTok Shop Governance & Experience) - 2026 Start (BS/MS)
Responsibilities
About our team
TikTok Shop's Governance and Experience (GNE) team is a global, mission-driven group dedicated to building a safe, fair, and seamless marketplace for users, sellers, and creators. Behind every transaction, we shape trust policies, engineer intelligent systems, and design secure, intuitive user journeys that protect the integrity of the platform and enhance the e-commerce experience for millions every day.
We are looking for talented individuals to join our team in 2026. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth. Launch your career where inspiration is infinite at TikTok.
Successful candidates must be able to commit to an onboarding date by end of year 2026. Please state your availability and graduation date clearly in your resume.
Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.
What makes our graduate track unique?
Our graduate track is designed to develop cross-functional talent with deep expertise in governance and experience, while also cultivating broad, cross-domain understanding.
Within your first year, you'll rotate into carefully selected cross-functional teams, broadening your perspective, sharpening your problem-solving skills, and developing leadership skills to drive meaningful impact across the business. Each rotation's duration and pathway are thoughtfully designed to help you connect the dots across business areas, grow strategically, and build the versatility needed to thrive in a fast-evolving environment.
You'll get to:
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- Go deep and go broad - Develop cross-functional agility and understanding to adapt to evolving markets and accelerate your growth.
- Solve real problems with global impact - Contribute to projects that shape the experience for millions of users and sellers around the world.
- Build what doesn't exist yet - shape new systems, processes, and policies in a fast-scaling business.
What's this role about?
The Automation Operations team is established to align with GNE's strategic focusing on accelerating investments in AI technology to drive innovation and efficiency. Our team focuses on deploying AI-driven solutions to advance service automations, streamline workflows, and enhance our user experiences. As a Service Automation Prompt Engineer, we drive model performance and SOP optimization to ensure continuous improvement in chatbot.
Examples of what you'll work on:
- Expand the scenarios from traditional knowledge configuration to large language models.
- Tailor the qualified automation SOP based on business strategy and policy.
- Launch, release and verification of the automation solution in the chatbot.
- Operation and maintenance process management.
- Resolution effects monitoring, and opportunities finding for continuous optimization.
- Collaborate with algorithm and product teams to enhance chatbot solving capability, including modeling and feature capabilities, and make chatbot more capable of issue resolving.
Qualifications
We are seeking ambitious individuals who are passionate about solving complex problems and delivering meaningful impacts on millions of users.
Minimum Qualifications
- Final year student (graduate in 2026) or recent graduates with less than 1 year of working experience, majoring in Business, Economics, Engineering, Data Science, or related fields with strong academic performance.
- Strong Analytical Skills - Comfortable working with data to uncover insights and drive decisions.
- User-First Thinking - Understand and anticipate users' needs to build better experiences.
- Drive and Adaptability - Thrive in fast-paced environments and navigate change with agility.
Preferred Qualifications
- Curiosity and Creativity - A knack for turning ideas into actionable strategies and a desire to explore innovative approaches.
- Experience in E-commerce.
By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy
If you have any questions, please reach out to us at apac-earlycareers@tiktok.com
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.