Agency Solutions Manager - Indonesia
Responsibilities
Team Introduction
The Client Solutions Team at TikTok helps nurture accounts through high-touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross-functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market-level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.
Responsibilities
1. Data Building & Diagnosis Capability
- Partner with Agency Partnership Managers to inform and guide revenue-driving strategies
- Develop and maintain an agency leaderboard to support market-level objectives and AO growth
- Provide scorecards for branding, TTS, Apps, and Webs performance at the top accounts level of leading agencies
- Identify new growth opportunities and design robust go-to-market (GTM) strategies
- Deliver actionable insights through regular dashboards, reporting, and performance reviews to optimize agency outcomes
2. Strategic initiative growth at scale
- Lead and drive key initiatives by defining strategy, priorities, and hitlists
- Monitor pitching rates, performance progression, and product adoption to ensure initiatives deliver measurable impact
- Scale successful initiatives across agencies to maximize market penetration and growth
3. Product Education & Enablement
- Provide structured training and resources to help agencies quickly adapt to TikTok's advertising ecosystem
- Continuously assess program effectiveness, refine learning modules, and measure adoption through KPIs
- Develop compelling case studies that highlight successful campaigns and product utilization
- Deliver product training to Tier 1 agencies
- Share vertical insights and education by leveraging content from direct Client Solutions Team (CST)
- Build and maintain an external hub library to centralize product knowledge and best practices
4. Agency & Client Retention
- Build and nurture long-term partnerships with agencies
- Act as a trusted advisor, ensuring agency needs are met with TikTok's solutions and capabilities
- Provide proactive support and consultation to strengthen retention and drive sustainable growth
- Foster collaboration and transparency to ensure agencies achieve measurable business outcomes
Qualifications
Minimum Qualifications
- Minimum 5 years' experience in client servicing, digital marketing, or media planning/buying
Want more jobs like this?
Get Business Operations jobs in Jakarta, Indonesia delivered to your inbox every week.
- Strong understanding of media KPIs across both performance and brand campaigns
- Excellent communication skills, with the ability to influence internal and external stakeholders
- Experience in building scalable programs or enablement initiatives to drive education and product adoption
- Strong commercial acumen, with the ability to strategically guide agency partners toward shared goals
- Hands-on experience with campaign setup, optimization, and troubleshooting
- Highly organized, analytical, and creative problem solver who thrives in fast-paced environments; proficient in Excel, PowerPoint/Keynote, Indonesian, and English
Preferred Qualifications
- Experience working with or at media agencies with a focus on social, search, and/or programmatic
- Experience managing a high-volume portfolio of 50+ clients and 10 focus agencies, with the ability to strategically segment and allocate resources to maximize business impact
- Experience leveraging AI tools and platforms to enhance workflow efficiency, optimize processes, or streamline analysis.
- Experience building scalable programs or enablement initiatives aimed at driving education and product adoption
- Experience with both closed and open-loop e-Commerce
- Ability to simplify the complex and bring structure to ambiguous situations
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.