Agency Partner Manager, SMB - SpLATAM

Responsibilities

About the team:
TikTok's SMB team aims to help businesses, agencies and brands of all sizes unleash their creative side, connect with our audience, and drive revenue and growth. To help businesses achieve their marketing goals on TikTok, no matter how big or small, our SMB team combines operational expertise with a customer-centric strategic mindset. You will be doing so by designing and executing scaled sales & service delivery strategies, as well as ensuring that our customers have the right tools and product at their fingertips.

About the role:
We're looking for a passionate Agency Partner Manager with a digital advertising background to join our growing Account Management team in Mexico City supporting SpLATAM. You will be a crucial member of a growing team that will partner with high value SMB agencies in a one-to-many structure with the goal of driving revenue, agency education and satisfaction. This position requires exceptional consultative sales, coaching, and a passion for client service/partnerships to drive long-term growth. Our ideal candidate will have the ability to thrive in a hyper-growth work environment, a passion for growing revenue, and desire to help shape and scale solutions to support and grow SMB agencies.

In-Office Expectation: We are working in the office 4 days a week and will be transitioning to full-time, 5 days by September of this year.

Responsibilities:
- Establish and grow agency relationships by seeking partnerships across various agency teams
- Acquire potential agencies on our platform
- Serve as external product expert, educating agencies on TikTok product solutions and best practices to help them achieve greater results through building compelling data-driven storylines that are customized to the Agency/Client's business
- Provide scaled media strategy and planning support, while monitoring, analyzing campaign performance to make proactive recommendations to improve results
- Coach and enable agencies to effectively pitch new business
- Develop long-term strategic plans and conduct quarterly business reviews to build productive relationships with key Agency stakeholders and their clients
- Troubleshoot and resolve issues in a timely manner
- Prioritize book of business based on understanding of agency opportunities to reach your goals while ensuring exceptional client service across book of business
- Partner with cross-functional team members to deliver scaled strategic initiatives
- Serve as the voice-of-the-customer providing insights/feedback on product, operations and opportunities to build and expand the Agency team

Qualifications

Minimum Qualifications:
- Marketing, media sales and/or online advertising experience with direct client management experience or agency
- Agency experience or Agency partnerships experience
- Experience in the marketing/social media/advertising industry with a strong understanding of the digital advertising ecosystem.
- High written and oral proficiency in Spanish and English is required due to frequent communications with stakeholders based in Spanish-speaking markets.