Agency Operation & Content Support Project Intern (TikTok LIVE) - 2026 Start (BS/MS)
Responsibilities
About Our Team
TikTok LIVE Team is committed to creating real-time interactive scenes. As a new form of content, livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships to authors; It provides robust and objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for the expansion of ecological boundaries.
As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.
Applications will be reviewed on a rolling basis - we encourage you to apply early.
Responsibilities:
1. Provide daily support for Creator Networks: handle inquiries and support tickets, deliver clear solutions promptly, maintain service standards, track issues with accurate case notes, and summarize recurring questions into self-serve resources (FAQs, guides).
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2. Maintain and optimize the Creator Network Support Hub: update self-service materials, identify workflow improvement opportunities, and manage tracking systems to assist Agency Managers in efficient task completion.
3. Support LIVE agency campaign operations: assist in the full process from setup to post-review, help prepare training materials, coordinate campaign tracking and performance summaries, and collaborate with regional/global teams.
4. Undertake TikTok Creator Network marketing support: engage with the community, create and edit short videos, design brand-consistent visuals, analyze campaign performance, assist with administrative tasks and event organization, and track content engagement metrics.
5. Collaborate with product teams: collect and relay agency feedback, support new product feature testing and documentation, update onboarding SOPs, and prepare weekly updates using dashboards and trackers.
6. Onboard new Creator Networks: welcome new members, share weekly tips and monthly digests, and communicate product/policy updates clearly and timely.
Qualifications
Minimum Qualifications
1. Available to undertake a 6-month internship commitment, with a minimum weekly on-site presence of 3 days.
2. Demonstrated exceptional organizational abilities, with a proven track record of managing multiple tasks simultaneously while maintaining precision and clarity.
3. A proactive, solution-focused communicator with a genuine passion for supporting and assisting others.
4. Meticulous attention to detail, coupled with a strong sense of ownership and consistent reliability in task execution.
Preferred Qualifications
1. Demonstrated interest or hands-on experience in technology, media, creator economy, or platform operations.
2. Familiarity with support tools, ticketing systems, and data analytics dashboards.
3. An inquisitive mindset with a strong desire to understand the operational mechanics of large-scale platforms.
4. Ability to translate data insights and pattern recognition into actionable, impactful process improvements.
If you have any questions, please reach out to us at apac-earlycareers@tiktok.com
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.