Agency Client Solutions Manager (Mandarin Speaking) - Global Business Solutions

Responsibilities

About the Team
Client Solutions Team at TikTok helps nurture accounts through high touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.

Responsibilities:
1. Data Building & Diagnosis Capability
- Partner with APMs to inform and guide revenue-driving strategies
- Develop and maintain an agency leaderboard to support market-level objectives and AO growth
- Provide scorecards for branding, TTS, Apps, and Webs performance at the top accounts level of leading agencies
- Identify new growth opportunities and design robust go-to-market (GTM) strategies
- Deliver actionable insights through regular dashboards, reporting, and performance reviews to optimize agency outcomes

2. Strategic initiative growth at scale
- Lead and drive key initiatives by defining strategy, priorities, and hitlists.
- Monitor pitching rates, performance progression, and product adoption to ensure initiatives deliver measurable impact.
- Scale successful initiatives across agencies to maximize market penetration and growth.

3. Product Education & Enablement
- Provide structured training and resources to help agencies quickly adapt to TikTok's advertising ecosystem.
- Continuously assess program effectiveness, refine learning modules, and measure adoption through KPIs
- Develop compelling case studies that highlight successful campaigns and product utilization.
- Deliver product training to Tier 1 agencies, with extensions to clients and Tier 2 agencies as needed.
- Share vertical insights and education by leveraging content from direct Client Solutions Team (CST).
- Build and maintain an external hub library to centralize product knowledge and best practices.

4. Agency & Client Retention
- Build and nurture long-term partnerships with agencies.
- Act as a trusted advisor, ensuring agency needs are met with TikTok's solutions and capabilities.
- Provide proactive support and consultation to strengthen retention and drive sustainable growth.
- Foster collaboration and transparency to ensure agencies achieve measurable business outcomes.

Qualifications

Minimum Qualifications:
- Experience in client servicing, digital marketing, or media planning/buying
- Strong understanding of media KPIs across performance and brand campaigns
- Excellent communication skills and the ability to influence internal and external partners
- Confident with campaign setup, optimization, and troubleshooting
- Highly organized, analytical, and a creative problem solver who thrives in fast-paced environments
- Willing to move to Indonesia or do regular travel to Indonesia
- High proficiency in both written and spoken English and Mandarin is required to communicate and correspond directly with partners across Southeast Asia, including China

Preferred Qualifications:
- Proficiency in Excel, PowerPoint or Keynote
- Experience working with or at media agencies with focus on social, search, and/or programmatic
- Experience with managing a large book of >50 clients, with ability to prioritise accordingly
- Experience building scalable programs or enablement aimed at driving education and product adoption
- Experience with Mobile Measurement Partners and Pixel set up and troubleshooting
- Ability to simplify the complex and bring structure to ambiguous situations