Ads Search Operations Specialist - English
Responsibilities
About the team
Our Search Operations team supports our efforts to address objectionable or disturbing content which could include images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children. The team plays a vital role in analyzing user searches and search strategy optimization to ensure a positive and safe user experience for our community.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
Responsibilities:
1. Manage content operation and strategy optimization for search features, ensuring productivity and accuracy meet business requirements.
2. Prioritize quality and safety of content from the search side, deeply understanding and monitoring business progress to facilitate product function optimization.
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3. Collaborate with supervising departments to optimize working standards and conduct relevant policy and SOP training.
4. Demonstrate effective cross-team communication skills and take ownership of project tasks.
5. Conduct regular assessments on search quality according to evaluation standards, providing feedback and suggestions for policy improvement.
6. Stay updated with search trends and algorithm changes, implementing adjustments as necessary for optimal search performance.
7. Undertake additional compatible and related responsibilities as required by the project.
Qualifications
Minimum Qualifications
1. Bachelor's degree and/or equivalent experience.
2. Excellent language skills, proficiency in English.
3. Knowledgeable about search engines, with familiarity in social media platforms, and avid user of TikTok.
Preferred Qualifications
1. In-depth understanding of local culture and internet usage habits.
2. Excellent communication and collaboration skills.
3. Proficiency in common office software, with search operation experience preferred.
4. Strong analytical skills incl. data analytics, learning ability, problem-solving skills, adaptability and attention to detail.
5. Overseas working or training experience is advantageous, with experience working in multi-cultural and diverse teams.
6. Flexibility to work on projects outside of core expertise as needed and ability to manage multiple projects at the same time.
7. Willingness to work with sensitive and potentially disturbing content.
8. Ability to work on potentially variable shift patterns, including weekends, evenings, and nights, ensuring availability for five out of any seven days per week.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.