Account & Youth Safety Quality Analyst - German Speaker - Trust & Safety - EMEA
Responsibilities
About the Team
The Account Safety team takes on a critical role in ensuring platform safety on TikTok's account's domains, and user experience. By proactively addressing & reviewing safety concerns and enhancing operational efficiency, the team ensures TikTok's mission of providing a safe, smooth, and enjoyable experience for users worldwide.
Our QA's will take ownership of the quality success of their internal or external stakeholders, identify, and clear blockers to high performance, and be on hand to support their team in their drive for excellence. They will take a key role in performance monitoring and provide crucial reporting to relevant stakeholders, leading to the success and growth of our teams.
The successful candidate must be capable of working with XFN teams to identify the needs of their project. Be comfortable navigating ambiguous situations, and be able to set clear SMART goals for themselves & our teams.
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They must also be willing and able to take ownership of this role, identify & suggest process improvements, & help to develop the best practice methodology for the QA role.
• Working both independently, and in collaboration with stakeholders, to deliver high performance standards across all relevant projects, and develop a best practice model for maintaining high performance on those projects.
• Facilitate regular calibration meetings with stakeholders to maintain knowledge & quality standards, and provide feedback on implementation and execution.
• Work closely with the Policy POC to disseminate policy updates and knowledge to your teams, and facilitate efficient & timely communication of policy questions between all internal & external stakeholders.
• Perform daily audits and provide analysis of errors and feedback to respective teams.
• Compile & deliver regular performance data reports to SME & management teams as required.
• Conduct regular RCA escalations through the relevant process.
• Identify and assess areas for performance improvement across relevant markets, and be solution driven and proactive in delivering these solutions.
• Participate in or lead policy briefings to ensure any changes are consistent and in line with local cultural, socio, geographical and political conditions.
• Balance efficient delivery of tasks in each queue through relevant platforms such as TCS or Rock Appeal.
• Be able & willing to support or backfill temporary gaps in market support.
• Be able to support the internal onboarding team to further develop onboarding training SOP's & materials, as well as ongoing legacy planning.
• Perform regular queue moderation, or participate in knowledge quizzes when required, to maintain policy implementation skills.
• Design/help to design a training plan and implement it according to the timeline.
Qualifications
Minimum Qualifications
• Fluent in German is required as the role requires communication with relevant markets, fluent in English is also required as it is the working language.
• Strong analytical skills with attention to detail.
• A fast learner who has the ability to embrace a fast-paced working environment.
Comfortable reporting to, or collaborating with, a broad range of XFN partners.
• Excellent communication, interpersonal, and presentation skills, with the ability to collaborate effectively with diverse teams.
Preferred Qualifications
• Experience in Content Moderation/Content Quality/Content Safety/Labeling/Annotation will be an added advantage.
• Demonstrate a broad understanding of our business needs, strategic thinking skills and ability to make good decisions in complex situations.
• Familiar with the business logic of moderation/ Audit and working mode of the upstream and downstream teams.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.