Account Manager, Toys Hobbies and Kitchenware (TikTok Shop, Malaysia)
Responsibilities
About the team
The team drives, leads and grows the TikTok Shop Toys Hobbies and Kitchenware category, providing both sellers and buyers a seamless shopping experience.
About the role
You will be partnering with brands and sellers to deliver seamless, engaging shopping experiences that make TikTok Shop a trusted destination for daily needs.
Responsibilities:
- As Account Manager to identify growth opportunities across LIVE, short video, affiliate, and campaign channels to drive sustainable GMV & Revenue Growth.
- Develop and execute Joint Business Plans (JBPs) with key accounts, including assortment strategy, campaign planning, content growth, affiliate expansion, and platform investment strategy.
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- Analyze shop performance, traffic structure, content efficiency, and customer behavior to provide data-driven recommendations that improve conversion, retention, and overall shop competitiveness.
- Collaborate cross-functionally with internal teams including Campaign, Creator/Affiliate, Marketing, Operations to accelerate merchant growth and execution excellence.
- Guide merchants on operational and ecosystem best practices, including fulfillment performance, service quality, content consistency, and affiliate management to strengthen long-term business scalability on TikTok Shop.
Qualifications
Minimum Qualifications
- Minimum Bachelor's Degree or above with working experience in eCommerce.
- A good team player, fast learner and open to changes
- Strong critical thinking and problem-solving skills with the ability to translate data and insights into actionable business strategies.
- Excellent stakeholder management and communication skills, with experience working across cross-functional teams and external parties.
- Self-driven, commercially minded, and able to thrive in a fast-paced, performance-driven environment.
Preferred Qualifications
- Strong network and proven experience managing brands, principals, or top sellers within the E-Commerce ecosystem.
- Proficient in Microsoft Excel and PowerPoint, with strong capability in data analysis, reporting, and business presentation.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.