Account Manager, Lifestyle - TikTok Shop by Tokopedia

Responsibilities

About The Team:
In the Account Manager role you will be responsible in delivering impact on the growth of merchants, by acquiring, and helping the sellers to succeed on platform, as well as delivering best customer experience by providing best service.

Responsibilities:
- Acquire and incubate brands, principals and big merchants that contribute large GMV share
- Build and maintain relationship with merchants, negotiate and secure best deals based on campaign or seasonality
- Discover new collaborative opportunity fit into merchants' short-term and long-term development plan and build JBPs
- Maintain service quality provided by seller - low cancelation and return rate, shipping LT, and other components to increase conversion rate and customer satisfaction
- Manage mid-and-long tail merchants by leveraging scalable incubation and management programs and tools

Qualifications

Minimum Qualification(s):
- Bachelor's degree or above
- 2+ years of experience in e-commerce; direct experience in relevant categories preferred
- Excellent interpersonal and negotiation skills
- A good team player, fast learner and open to changes
- Proficient in Excel and PowerPoint

Preferred Qualification(s):
- Attention to detail, affinity with numbers, logical and problem solving skill
- Strong connections with brands and big sellers are preferred