Account Manager, Home and Living (TikTok Shop, Malaysia)

Responsibilities

The team drives, leads and grows the TikTok Shop Lifestyle category, providing both sellers and buyers a seamless shopping experience.

You will be partnering with brands and sellers to deliver seamless, engaging shopping experiences that make TikTok Shop a trusted destination for daily needs.

- Acquire and incubate brands, principals and big merchants that contribute large GMV share
- Build and maintain relationship with merchants, negotiate and secure best deals based on campaign or seasonality
- Discover new collaborative opportunity fit into merchants' short-term and long-term development plan and build JBPs
- Maintain service quality provided by seller - low cancelation and return rate, shipping LT, and other components to increase conversion rate and customer satisfaction
- Manage mid-and-long tail merchants by leveraging scalable incubation and management programs and tools

Qualifications

Minimum Qualifications
- Bachelor's Degree or above with working experience in eCommerce.
- A good team player, fast learner and open to changes
- Excellent interpersonal and negotiation skills
- Attention to detail, affinity with numbers, logical and problem solving skill

Preferred Qualifications
- Strong connections with brands and big sellers
- Proficient in Excel and Power Point