Account Management Team Lead - Small and Medium Business
Responsibilities
About the Team
TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From executing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise and sales acumen with a customer-centric mindset to help businesses achieve their marketing goals on TikTok.
We're looking for a skilled leader to join as the Account Management Team Lead, TikTok SMB Vietnam. This role will build, scale and oversee our SMB business in Vietnam, which is responsible for managing a sales team and accelerating the investment of managed advertisers. This team will engage a diverse set of customers, focusing on driving revenue and product adoption. You will empower your team to test a variety of products & services to understand the effectiveness in addressing advertiser needs and to identify what programs to scale to drive ROI across SMB.
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Responsibilities
- Oversee sales rigor and metrics to ensure accurate revenue forecasting on a weekly, monthly, and quarterly basis.
- Maintain day-to-day operational effectiveness in sales engagement, process optimization, and knowledge transfer among teams.
- Identify new strategic, scalable program opportunities for SMB sales and service.
- Manage complex sales projects from problem definition to execution, optimizing processes for timely delivery.
- Plan mid-term (6 months) and long-term (1-2 years) strategies to contribute to market and APAC SMB Long-Range Planning.
- Anticipate necessary resources, capabilities, and challenges for successful long-term strategy execution.
- Hire, manage, and retain talent through coaching and career path guidance.
- Collaborate cross-functionally with teams to define and execute client segmentation and account transfers, optimize processes and identify growth opportunities.
Qualifications
Minimum Qualifications
- Minimum 5 years of extensive experience in account management/client services roles in digital media industry
- Minimum 2 years of management experience, leading and inspiring sales team while driving measurable business outcomes
- Knowledge of the advertising industry with a strong understanding of the digital advertising ecosystem & market
Preferred Qualifications:
- Proven track record of collaborating with cross-functional groups to produce meaningful results
- Proactive attitude with excellent project management, organisational, and analytical skills
- Analytical skills and process management skills, high attention to detail and rigour, can-do attitude, and desire to learn
- Adaptability to change and commitment to continuous improvement. Open to giving and receiving constructive feedback.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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