Site Reliability Engineer

Thomson Reuters is seeking a Site Reliability Engineer to join the Case Center product within our Service Management, Technology team. The Site Reliability Engineer will support the reliability, performance, and operability of customer environments by contributing to routine change, incident, and problem management processes, as well as by driving continuous improvements in observability and automation across both non-production and production environments. The role will collaborate closely with product engineering, content, customer service, and wider technology teams to deliver resilient and high-quality service outcomes.

About the Role:

As a Site Reliability Engineer, you will:

• Lead proactive monitoring and health management for production and non-production environments; identify options for problem resolution and initiate appropriate actions.
• Own incident response for complex cases, including triage, stabilisation, root-cause analysis, post-incident review, and knowledge capture.
• Plan and execute standard installations, upgrades, migrations, configuration, and maintenance activities; contribute to technical plans and environment hardening initiatives.
• Develop, configure, and support tooling for system monitoring, troubleshooting, and automation to improve repeatability and time-to-restore.
• Maintain and evolve observability (alerts, dashboards, runbooks) to reduce noise and improve mean-time-to-detect and mean-time-to-restore.
• Liaise with application development, content, customer service, and software/hardware support teams to manage escalations and coordinate change.
• Contribute to the development of automation and internal tooling (e.g., packaging, checks, and deployment pipelines) to increase operational throughput and consistency.
• Produce and maintain operational documentation, standards, and implementation patterns to support secure, repeatable, and compliant operations.
• Maintain accurate, auditable records for change, deployment, and security across environments.
• Participate in a collaborative on-call rotation; occasional out-of-hours work may be required to support availability service levels.

• Adequate familiarity with deploying, managing, and troubleshooting applications and services on Microsoft Azure.
• Proficiency in PowerShell and/or Python, with confidence using the command line (Bash) for diagnostics and tooling.
• A solid understanding of Windows Server administration, including configuration, security, and maintenance tasks.
• Experience in using and integrating APIs, particularly in configuring and employing them effectively within business processes.
• A foundational understanding of Artificial Intelligence principles and their practical application in improving system efficiency and performance.
• Experience or familiarity with one or more of the following is desirable: IIS Web Server, SQL Server and querying, HTML, Networking and firewall management, ITIL Framework, ServiceNow, Microsoft Power BI, Microsoft Power Apps, DataDog.
• A Bachelor's Degree in Computer Science, Computer Engineering, or a closely related field; alternatively, a professional certification in Microsoft Azure may be considered.

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.