Senior Transformation Operations Analyst

Senior Analyst, GTM Transformation Operations

Are you passionate about driving operational excellence and enabling go-to-market teams to work smarter and faster? We are looking for a bilingual Senior Analyst to join our Transformation Operations team in Mexico City. This role is the execution engine behind our transformation programs-turning strategy into adoption through structured cadences, actionable insights, and hands-on change management. You'll help improve coaching quality, pipeline discipline, and embed practical AI use cases into daily workflows, directly impacting frontline performance.

About the Role

In this opportunity as Senior Analyst, Transformation Operations, you will be responsible to:

• Run weekly operating rhythms: compile adoption and performance insights, track actions, and ensure follow-through.
• Coordinate enablement loops (office hours, manager roadshows, champions network) and maintain up-to-date resources.
• Prepare consistent artifacts for manager 1:1s and team reviews (agendas, notes, coaching templates).
• Facilitate listening sessions and translate feedback into clear actions, owners, and timelines.
• Deliver accurate, timely reporting for GTM leaders; automate recurring views where possible.
• Partner with cross-functional teams (Ops, Systems, Enablement, Analytics) to resolve friction and align priorities.
• Package practical AI use cases and measure adoption signals to drive efficiency and engagement.

• Bachelor's degree required; 2-6 years in transformation, consulting, GTM/sales operations, or program management.
• Strong analytical skills with proficiency in Excel and BI tools; SQL/Python/Copilot Studio a plus.
• Excellent communication and facilitation skills-able to engage diverse audiences and drive adoption.
• Proven ability to manage projects and improve processes in a fast-paced environment.
• Collaborative mindset with experience working across multiple functions and time zones.
• Bilingual (Spanish/English) and comfortable operating in hybrid cadence (3 days/week on site).
• Interest in emerging technologies and ability to translate concepts into practical workflows.

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.