Program Manager, Client Project Management

Thomson Reuters is seeking a highly organized and experienced Program Manager, Client Project Management to join our Project Management Office within the Professional Services organization. In this role you will lead both individual client projects and/or a portfolio of client projects and programs. The successful candidate will be responsible for not only overseeing the planning, execution, monitoring, and closing of client projects but also for the coordination and administration of multiple related projects directed toward strategic business and organizational objectives. This role involves managing project scope, project management team, implementation team, budget, and stakeholders to ensure success while also ensuring that program goals are met in areas including customer satisfaction, budget, quality, and team performance. If you enjoy working on large-scale programs and leading teams through complex challenges then this could be the right opportunity for you!

This is a hybrid role with at least 3 days per week in our office in Gdansk, Poland. It requires flexibility to accommodate global time zones (attending meetings aligned with US business hours, predominantly mornings US EST and CST) and annual travel up to 35% primarily within EMEA, with occasional global travel.

About the Role

As our Program Manager, Client Project Management, you will:

• Develop and oversee project plans and program strategies, including setting project goals, objectives, timelines, and milestones.
• Create, manage, and align project teams, overseeing project management teams to ensure program-level objectives translate into high-quality project deliverables that meet or exceed stakeholder expectations within agreed parameters.
• Communicate effectively with stakeholders at all levels to understand project and program requirements, ensuring their satisfaction and strategic alignment.
• Prepare and share high-level stakeholder updates, including key program milestones, timelines, and overall budgets.
• Manage project and program budgets, including tracking expenses, forecasting costs, and ensuring compliance with financial constraints across multiple projects.
• Monitor project progress and program performance, adjusting plans and strategies as needed to ensure success and alignment with client goals.
• Identify, assess, and mitigate risks and issues that may impact project success or program outcomes.
• Develop, implement, and continuously improve project management tools, processes, and program management frameworks to ensure efficiency, effectiveness, and foster innovation.
• Evaluate both project and program performance, providing recommendations for improvement and reporting to senior management.

• Fluent in both written and spoken English.
• 10+ years in client project management, with at least 5 years in a program management or similar strategic role leading client-facing technology projects; includes a proven track record of successfully managing projects from inception to completion, and advanced experience managing complex program portfolios with multiple simultaneous projects and teams.
• Direct experience leading or overseeing project management for ONESOURCE product suite across practices.
• Excellent communication, stakeholder management, negotiation, and collaboration skills, with experience facilitating across diverse teams, resolving conflicts, and building consensus.
• Strong leadership skills to motivate, influence, and manage cross-functional teams and inter-project dependencies effectively.
• Advanced problem-solving, decision-making, and analytical skills to anticipate and avert issues before they arise.
• Proficiency with a range of project and program management software and other relevant tools.
• Agile and Scrum project management methodology experience, with the ability to adapt and apply both waterfall, agile, and hybrid practices to various types of projects and programs.
• Ability to create and interpret reporting, dashboards, and project-level and program-level trends and insights.
• Strong business acumen with the ability to understand and align project and program outcomes with business strategy.
• Bachelor's degree in a related field or equivalent experience, with a preference for an advanced degree in business or a related discipline.
• Knowledge of industry-specific regulations and compliance standards relevant to the organization's sector.
• Excellent time management and organizational skills, with the ability to prioritize tasks effectively in a fast-paced environment.
• Comfortable navigating ambiguity and change.
• Nice to have: Certification in project and program management (e.g., PMP, PgMP, PRINCE2, SAFe, or equivalent).

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

• Ukrainian citizens and their family members residing in Ukraine before 24 February 2022
• Third country citizens and stateless persons and their family members with international or equivalent national protection in Ukraine, who had a valid residence permit in Ukraine on 24 February 2022
• Citizens of other third countries who were permanent residents in Ukraine on 24 February 2022 in accordance with Ukrainian regulations and who cannot safely and permanently return to their country