Manager, Professional Services

Thomson Reuters is looking for an experienced leader to manage our Indirect Tax (IDT) Consulting Delivery team. You'll lead a group of consultants to deliver high-quality implementations and ongoing services for corporate clients, drive customer satisfaction, and ensure profitable, efficient delivery across a global services model.

Please note this is a hybrid role from our office in Gdańsk, Poland (3 days a week in the office). Approximately 10% global travel may be required.

About the Role:

As a Manager, Professional Services, you will:

• Lead and develop a team of IDT consultants; provide coaching, feedback, and career development.
• Own day-to-day delivery performance: utilization, revenue, and margin for the IDT consulting organization.
• Participate in the IDT Service Delivery Leadership Team to ensure seamless customer experiences across the end-to-end journey.
• Support staffing strategy and effective execution of a global services model, including subcontractor engagement and oversight.
• Drive outstanding customer outcomes through strong relationships, escalation management, and proactive satisfaction improvements.
• Partner with Sales on SOW scoping, solutioning, and backlog growth.
• Build, maintain, and operationalize delivery offerings, service levels, processes, and pricing standards.
• Ensure team adherence to technical policies and consistent application of best practices, documentation standards, and quality controls.
• Approve overtime and compensation matters for direct reports; mentor emerging leaders.
• Lead selected strategic projects and contribute to long-term departmental planning and priorities.
• Coordinate smooth transitions from project delivery to Customer Support for go-live and post-implementation phases.
• Direct the resolution of complex or unusual delivery issues.

• Achievement of financial targets (e.g., services revenue, margin) for IDT Professional Services.
• Team growth, engagement, and retention.
• Continuous improvement in customer experience metrics (e.g., NPS, churn/retention).
• On-time, high-quality handoffs to Customer Support post go-live.

• 7+ years' experience with enterprise software systems.
• 5+ years of implementation/project delivery experience; proven record delivering to scope, schedule, and budget across varied complexity.
• People management experience; ability to lead teams across multiple locations.
• Strong customer leadership: relationship-building, escalation management, conflict resolution, and win‑win problem solving.
• Expertise with remote delivery and collaboration tools (e.g., Microsoft Teams).
• Solid understanding of operating systems, networking technologies, and security standards as they relate to enterprise software delivery.
• Proven ability to collaborate cross‑functionally and operate autonomously in a fast‑moving environment.
• Bachelor's degree required; Master's or MBA preferred.
• Indirect Tax domain knowledge highly preferred.
• Experience managing or working within subcontractor/partner delivery models.
• Familiarity with internal PS operations (e.g., utilization management, pricing standards, services catalog).
• Knowledge of relevant markets and internal systems/processes for professional services.

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

• Ukrainian citizens and their family members residing in Ukraine before 24 February 2022
• Third country citizens and stateless persons and their family members with international or equivalent national protection in Ukraine, who had a valid residence permit in Ukraine on 24 February 2022
• Citizens of other third countries who were permanent residents in Ukraine on 24 February 2022 in accordance with Ukrainian regulations and who cannot safely and permanently return to their country