Senior Product Owner - ServiceNow Governance Technology Enablement (GTE)

TJX Companies

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.

Job Description:

Who we are

IT Risk and Compliance (IT RC) is an enterprise function that provides services to reduce IT, regulatory, and compliance risks. The Governance Technology and Enablement team (GTE) supports the IT RC organization with their technology and automation requirements, focused on ServiceNow Integrated Risk Management. GTE has an implementation focus; the product backlog focuses on implementing and configuring the ServiceNow IRM module to meet business needs of TJX while connecting data integrations and extending reporting capabilities.

What You'll Do

The Senior Product Owner on the GTE teamis responsible for maintaining the product backlog. Must have ServiceNow platform andIntegrated Risk Management (IRM)knowledge that guides, informs, and provides insight on what product enhancements, maintenance, and efficiencies are needed.

• Partners with the Product Manager to understand priorities and features; ensures the team's backlog aligns to the roadmap.

• Ensuring that user stories are clear and concise with well-defined acceptance criteria and collaborates with stakeholders and scrum team to ensure stories are in a ready state.

• Owns the backlog of user stories including user story creation, refinement, and prioritization.

• Attends and actively participates in all team Agile ceremonies.

• Stakeholder management; accountable for scope trade-offs and timeline impacts.

• Handles Stakeholder management; interacting with 8-10 stakeholders with varied levels of technical knowledge.

• Demonstrates working knowledge of the technical environment of ServiceNow,

• Responsible for accepting User Stories as meeting acceptance criteria during every sprint.

• Performs acceptance testing at story level and feature level.

• Writes UAT test scripts.

• Assists in release planning and supporting processes.

• Embraces Agile principles and applies a Lean Agile mindset.

• Ensures team risks and dependencies are identified and managed.

• Demonstrates critical thinking skills like analytical, problem solving, open-minded, creativity.

• Responsible for following team process and leveraging tools such as Jira, ServiceNow, and Confluence.

• This role can be Fully Remote, aligned to EST working hours required, work within a distributed team environment.

Successful candidates will have:

Strong communication and interpersonal skills. You will demonstrate a growth mindset with a focus on stakeholder management and Product knowledge to help the team become more effective at delivering high value features. Must have a strong sense of ownership to proactively identify opportunities for improvement and take initiative to act on them

What You'll Bring - (Required)

• 5-8+ years of experience as Product Owner

• Bachelor's degree or similar work experience

• Demonstrated knowledge and application of Agile principles and frameworks, Scrum or Kanban teams

• Working knowledge of the technical environment of ServiceNow Integrated Risk Management

• Communication and interpersonal skills; both verbal and written

• Demonstrated stakeholder management skills

• Ability to support collaborative environment with scrum team and wide stakeholder group

• Critical thinking skills like analytical, problem solving, and open-minded curiosity

• Experience with product backlog management tools; Jira Cloud preferred

Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Address:
300 Value Way

Location:
USA Home Office Marlborough MA 300 Value Way

This position has a starting salary range of $94,000.00 to $122,200.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is eligible for an annual incentive.

Client-provided location(s): Framingham, MA

Job ID: TJX-TJCOGLOBALREQ107267EXTERNALENGLOBAL

Employment Type: FULL_TIME

Posted: 2026-05-21T18:55:06