Senior ER Specialist

TJX Europe

At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-TK Maxx & Homesense, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team-a Fortune 100 company and the world's leading off-price retailer.

Job Description:

At TJX Europe-home of TK Maxx and Homesense-we're looking for a Senior Employee Relations Specialist to join our European ER Centre of Expertise and support the delivery of our ER strategy across our Watford Head Office and North London Stores.

About the Role

As a trusted ER expert, you'll provide a comprehensive, commercial ER service to multiple business partners in the London Stores function. You'll ensure compliance with UK employment legislation, company policies, and TJX values while partnering with operational leaders and HR Business Partners on critical initiatives.

• Provide expert ER advice to managers and HRBPs, ensuring alignment with legislation, policy, and business objectives.
• Lead ER cases from low-risk issues to complex matters such as dismissal, harassment, and reputational risk.
• Deliver strategic guidance on restructures, redundancy, and contract variations.

• Coordinate tribunal claims and early conciliation processes with internal and external legal teams.
• Lead documentation, disclosure, and collaborate closely on case strategy and costs.

• Review and update UK policies and procedures, ensuring compliance and effective implementation.
• Monitor adherence to policy and legal requirements, providing insights and reports.

• Lead ER-related projects and support HRBPs with strategic change initiatives.
• Represent ER on pan-European projects, providing subject matter expertise.

• Deliver ER-focused training to managers and HR teams.
• Share employment law updates and build ER capability across the business.

• Maintain accurate records of ER cases, tribunal claims, and conciliation activity.
• Build strong relationships with internal partners and external suppliers.
• Support the roll-out of new ER initiatives across UK and Europe.

• Strong ER expertise in case management and senior advisory roles.
• Excellent communication, influencing, and relationship-building skills.
• Ability to work independently across multiple locations and handle priorities effectively.
• CIPD qualified (or equivalent) preferred, with experience in retail or similar fast-paced environments.
• Confident, resourceful, and able to navigate ambiguity with integrity and professionalism.

• Commercial ER knowledge and ability to challenge constructively.
• Strong analytical skills with attention to detail and accuracy.
• Ability to handle complex cases under and meet critical timescales.
• Well-developed IT skills for data analysis and reporting.
• Creative problem solver with a structured approach to work.