Senior Engineer - ServiceNow - Governance Technology Enablement
TJX Companies
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
Who We Are
We are the Governance Technology Enablement (GTE) team, driving technology solutions that strengthen governance and risk assurance across TJX. Our primary focus is delivering and optimizing ServiceNow solutions that support critical functions, including IT Risk & Compliance, Vendor Management, Contract Management, and Software Asset Management.
Beyond ServiceNow, we enable automation and efficiency through platforms such as Blue Prism and Power Automate, and we maintain a custom application that underpins TJX's Integrated Risk Assurance process. Our mission is to empower governance teams with innovative, scalable, and integrated technology solutions that enhance compliance, streamline processes, and deliver measurable business value.
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What you will do
We are seeking an experienced Senior Engineer - ServiceNow to join our team. You will play a key role in designing, developing, and maintaining scalable solutions on the ServiceNow platform, with a primary focus on Integrated Risk Management (IRM). The ideal candidate will have strong technical leadership skills, experience in stakeholder engagement, and a deep understanding of platform best practices.
Key Responsibilities
- Lead technical design and development efforts for ServiceNow solutions, ensuring scalability and maintainability.
- Conduct workshops with stakeholders to gather requirements and provide technical guidance on platform capabilities.
- Mentor junior engineers and provide technical leadership within the team.
- Implement and maintain IRM module solutions, ensuring adherence to best practices.
- Support additional modules such as Software Asset Management (SAM) and Contract Management.
- Build, maintain, and troubleshoot Automated Test Framework (ATF) scripts.
- Collaborate in an Agile (SAFe) environment, participating in sprint planning, reviews, and retrospectives.
- Ensure compliance with ServiceNow platform standards and governance.
- Learn and champion DevOps practices.
- Develop proficiency in and support configuration automation platforms, including Blue Prism and Power Automate, to drive process efficiency and integration.
What you will need
- 4+ years of hands-on experience developing on the ServiceNow platform.
- Active CIS-Risk certification.
- Proven experience in technical leadership, including mentoring and guiding development teams.
- Strong understanding of ServiceNow platform best practices for scalability and maintainability.
- Experience conducting stakeholder workshops and translating business requirements into technical solutions.
- Integration Experience including:
- Familiarity with Integration Hub and use of out-of-box spokes
- Ability to design and build custom integrations leveraging REST API's and OAuth
- Proficiency in building and troubleshooting ATF.
- Experience working in an Agile (SAFe) framework.
Preferred Qualifications
- Excellent communication and collaboration skills.
- Strong problem-solving and analytical abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience engaging with senior leadership.
Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Address:
770 Cochituate Rd
Location:
USA Home Office Framingham MA 770 Cochituate Rd
This position has a starting salary range of $91,200.00 to $118,600.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is eligible for an annual incentive.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA
- HSA With Employer Contribution
- On-Site Gym
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Adoption Assistance Program
- Family Support Resources
- On-site/Nearby Childcare
Work Flexibility
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Summer Fridays
Financial and Retirement
- 401(K) With Company Matching
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Promote From Within
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Leadership Training Program
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program