Senior Claims Management Specialist, 12month contract

TJX Canada

At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-WINNERS, HomeSense, and Marshalls, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.

Job Description:

We're looking for a Senior Claims Management Specialist to join our dynamic team and play a key role in supporting the well-being of our Associates and contractors across TJX Canada. In this role, you'll manage both occupational and non-occupational claims, ensuring timely coordination with external agencies and vendors. You'll also partner closely with Management and Operations to create and oversee effective return-to-work plans, helping individuals transition safely and efficiently. It's an opportunity to make a meaningful impact while working in a collaborative, people-focused environment.

Why Work With Us?

• We value integrity, respect, and teamwork, encouraging a unique and inclusive culture.
• Enjoy Associate discounts at our stores, available to you and eligible family members.
• Comprehensive training and development resources designed to help you learn, grow, and succeed.
• Immediate access to our Group Benefits package, Associate & Family Assistance Program, and various well-being resources.

• Process end to end non-occupational claims and accommodations that are temporary or permanent. Activities include related administration, decision-making facilitation, and record retention with internal and external partners (i.e. Human Resources departments and i.e. Insurance Carriers / Third Party Providers)
• Develops appropriate medically-supported workplace accommodations for Associates with illness/injury, mental health, and or other disabilities within their own occupational or any occupation across the company. Implements work plans / agreements to ensure both a safe and sustainable return to work for Associates and cost effective disability management practices on behalf of the business. In developing work plans, apply an understanding TJX Canada's cross-functional physical/cognitive demands profiles, off-price business needs, TJX Canada policies, ergonomic principles, and relevant legislation
• Demonstrates ability to effectively manage competing expectations, competing priorities and resistance, including accommodations that intersect both occupational and non-occupational injuries/illnesses
• Provides direction to, seeks counsel from, and works with, other Associates and benefits / third party vendors in the development, negotiation implementation of disability / case management plans and agreements
• Acts as "go-to" person by providing guidance and counsel to team members, ensures appropriate follow up, research, recommendations, and / or escalation for complex claims / accommodations, including Associates seeking accommodation through the talent acquisition process and the full employment life cycle, and Associates seeking remedy through Open Door process or legal action
• Accurately maintain and update in a timely manner the systems database and record retention for all related claims, in accordance with Company reporting needs and legislative governance, especially for potential hearings and legal action

• Minimum five (5) years claims-related work experience, with solid understanding of return to work process; preferably within retail and/or distribution/warehouse environment (i.e. Distribution Centre)
• Experienced with workers compensation, human rights legislation and short and long term disability practices
• Must have a valid Driver's License and access to a vehicle in order to attend off-site meetings and mediations
• Excellent written, verbal communication, presentation and interpersonal skills

• Posting End Date: March 20, 2026