Senior Architect - ServiceNow

TJX Companies

At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-WINNERS, HomeSense, and Marshalls, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.

Job Description:

Who we are

The Enterprise Architecture team at TJX drives technology strategy, innovation, and governance across multiple technical domains to ensure all technology decisions align with business goals and enterprise standards.

We are seeking a Senior Enterprise Architect with deep ServiceNow experience to lead the design, architecture, and governance of our enterprise ServiceNow platform. You will define the strategic direction of the platform, ensure scalable and secure implementations, and partner with business and IT stakeholders to maximize the value of ServiceNow aligning with the overall TJX IT strategy and vision.

What you'll need

As a Senior Architect within the Enterprise Architecture team, you will provide strategic leadership and technical expertise across the enterprise architecture landscape while serving as the primary authority for ServiceNow platform architecture. This role combines deep knowledge of enterprise architecture principles with hands-on experience in designing and governing ServiceNow solutions that align with business objectives and enterprise standards.

Our team is looking for people with deep technical expertise, architectural leadership, and a passion for building solutions that enable business agility. We want creative people that bring in thought leadership and interpersonal skills to demonstrate leadership by example, not authority, and who can foster an inclusive environment where everyone feels heard

What you will do

• Serve as the primary architect for the ServiceNow platform, while ensuring its integration and strategic positioning within the broader enterprise ecosystem
• Lead the architecture and design of solutions across ServiceNow modules (ITOM, ITBM/PPM, HRSD, CSM, ITAM, GRC, SecOps, Integration Services, Intelligence & AI, ITSM / DevOps etc.)
• Partner with enterprise and solution architects to design end-to-end solutions that span multiple platforms and domains
• Develop an understanding of TJX's global business strategies and contribute to development of an application rationalization & modernization roadmap.
• Develop reusable frameworks, reference architectures, and design templates
• Supports the publication and communication of strategic technology standards, frameworks, principles and roadmaps to be used throughout the IT organization to guide technology decisions and leverage opportunities through efficient design
• Define and evolve the enterprise ServiceNow platform's architecture and roadmap aligned with business needs
• Promote DevOps, CI/CD, and cloud-native practices across ServiceNow and other enterprise solutions
• Lead high-level design, integration patterns, and performance/scalability best practices
• Ensure adherence to platform best practices, security, data model integrity, and upgradeability
• Define and enforce architectural governance processes and design review boards
• Stay abreast of new ServiceNow product offerings, trends, and emerging technologies

• 8+ years of overall IT experience, including 5+ years in enterprise architecture or solution architecture, with a proven track record of designing and implementing large-scale, enterprise-level systems across multiple domains.

• 5+ years of ServiceNow platform architecture and solution design experience, including complex, multi-module implementations.

• Strong understanding of enterprise architecture principles, frameworks (e.g., TOGAF, Zachman), security, and data governance.

• Strong understanding of cloud computing concepts and foundational cloud skills, including IaaS, PaaS, SaaS, and hybrid architectures; experience with DevSecOps practices, CI/CD pipelines

• Ability to bridge business and technology, translating strategic objectives into actionable architecture roadmaps

• Expertise in ServiceNow core components: Service Catalog, Workflow, Flow Designer, Integration Hub, CMDB, Discovery, Performance Analytics, and Custom Apps.

• Strong understanding of ITSM, ITOM, CSM, GRC, or other key ServiceNow modules

• ServiceNow Certified Technical Architect (CTA), ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) certification

• Experience with integration design patterns and technologies (Event Driven, REST, SOAP, JDBC, APIs) across heterogeneous systems.

• Strong leadership, communication, and stakeholder influencing skills.

• Bachelor's and/or master's degree in computer science, Computer Engineering, or related field, or equivalent experience.

• ServiceNow Certified Application Developer (CAD) certification is preferable

• Experience designing multi-instance or global ServiceNow deployments

• Exposure to SAFe Agile methodologies and DevOps practices

• Knowledge of complementary platforms (Workday, Azure/Cloud, etc.).