Payroll Representative

TJX Companies

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.

Job Description:

The Opportunity: Contribute To The Growth Of Your Career.

• Respond accurately, promptly, and effectively to all forms of associate and former associate communication, including phone calls, emails, and service desk tickets.

• Resolve difficult and sensitive issues in an objective and timely manner, using problem solving and negotiation skills

• Multitask in a fast-paced environment while receiving a high volume of inbound/outbound calls but still providing excellent customer service

• Assist with the processing of adjustments to weekly payroll for stores, home office and distribution center associates. Review to ensure accuracy and completeness. Support stores, DC's, and 300+ home office payroll administrators with questions and concerns with associate pay.

• Assist with adjusting associate data for paid time off, shift differential hours, union payments, bonus, credit union contributions, etc.

• Assist with the processing of inbound files for 401k, shift differentials, new stores, benefits and DC incentive pay.

• Create and maintain spreadsheets

• Special projects/duties as assigned

• 6 months to 1 year prior office or payroll experience preferred

• Workday experience preferred

• Ability to provide quality customer service to a variety of contacts, via verbal and written communication

• Good decision-making skills (i.e. ability to decide based on a mixture of analysis, experience, and judgment); ability to escalate issues in a timely manner

• Good attention to detail (i.e. inquiring, reviewing, auditing, and entering data on a PC)

• Strong analytical and problem-solving skills

• Solid organizational and follow through skills

• Ability to work well in a high-volume production environment as part of a team

• Ability to Multitask and time management skills

• Excel experience needed

• ADP experience a plus