Loss Prevention Organized Retail Crime Investigator

TJX Australia

At TJX Australia, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our Processing Centers, Corporate Offices, or our TK Maxx Retail Stores, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.

Job Description:

At TJX Australia (TK Maxx), we're committed to creating safer stores and reducing organised retail crime. As an Organized Retail Crime Investigator, you'll play a critical role in identifying and disrupting high‑impact offenders through intelligence-led investigations, surveillance, and strong partnerships with Police and external stakeholders.

This is a great opportunity for someone with investigations or loss prevention experience who wants to grow their career in a professional, fast-moving environment.

What You'll Do:

Protect Our People

• Follow all safety protocols during surveillance and field operations.
• Escalate high‑risk situations to the ORC Supervisor and Police when needed.
• Take part in pre‑operation briefings and post-operation reviews to continuously improve safety.

• Conduct investigations into organised retail crime and recidivist offenders; gather intelligence and build offender profiles using Resolver, Auror, and other platforms.
• Perform covert surveillance in high-risk stores and retail precincts; document observations and maintain accurate evidence logs.
• Communicate real-time intelligence to ORC Supervisor and Police during operations to enable safe apprehensions outside store premises.
• Prepare detailed case files, witness statements, and evidence packs for Police referrals and court proceedings.
• Collaborate with external partners (Police, centre security, peer retailers) to share intelligence and coordinate joint operations.
• Monitor emerging ORC trends and provide insights to ORC Supervisor for strategic planning.

• Support district and state shrink reduction strategies by providing actionable intelligence and investigative outcomes.
• Validate evidence from internal and external crime incidents; ensure chain-of-custody protocols are followed.
• Assist in KPI reporting for ORC operations, including offender identifications, arrests, and loss avoidance metrics.
• Participate in continuous improvement initiatives for ORC processes, technology adoption, and SOP updates.

• Experience in Loss Prevention, investigations, or security; covert surveillance experience desirable.
• Strong understanding of organised retail crime methodologies and offender behaviour patterns.
• Ability to remain discreet and professional in dynamic retail environments; high situational awareness and risk assessment capability.
• Excellent observation, note-taking, and evidence documentation skills; confident in providing statements for Police and court.
• Effective communication skills for real-time reporting and stakeholder engagement.
• High integrity, ethical conduct, and ability to work independently under pressure.
• Proficiency in Microsoft Office and familiarity with LP systems (Resolver, Auror, CCTV platforms).
• Valid Australian Security Licence (or ability to obtain and maintain); ability to travel and work flexible hours, including evenings and weekends.