IT Engineering Manager - Digital Quality Engineering

TJX Companies

At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-WINNERS, HomeSense, and Marshalls, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.

Job Description:

IT Engineering Manager - Digital Quality Engineering

We are looking for an IT Engineering Manager to join our Digital Back of House Quality Engineering Team

Job Description

We are looking for an experienced IT Engineering Manager to lead our Quality Engineering team. The Quality Engineers are embedded across multiple scrum teams delivering testing capabilities. This is a pivotal role responsible for building and managing a team of Quality engineers, while driving the strategy and execution of both manual and automated testing across these critical systems. In this role you will be working with Product Managers, Solution Delivery leads and business stakeholders to ensure the delivery of scalable, secure, and high-performing technology solutions that support our Digital Back of House operations.

• Own the quality vision and roadmap for BoH systems across multiple domains and teams.

• Build and mentor a team of Quality Engineers (manual + automation), fostering a culture of quality ownership, shift-left testing, and continuous improvement.

• Define and enforce quality governance: test strategy, release criteria, defect SLAs, and risk mitigation protocols.

• Architect, establish and scale automation across UI, API/contract, services, data pipelines, and integration/E2E layers using Selenium, TOSCA, Maven, TestNG, Postman/Newman, REST/GraphQL & BDD Cucumber

• Champion CI/CD quality (GitHub Actions, Azure DevOps, Jenkins): test impact analysis, parallelization, flaky test control, and quality gates in pipelines.

• Maintain and enhance the test automation framework, refining automation practices and operational procedures.

• Ensure data validation and reconciliation across systems like Order Management, Merchandising, and Supply Chain.

• Lead scalability, and resilience testing for high-volume systems such as Payments and Store Ops.

• Drive integration testing across ERP, OMS, WMS, POS, and financial systems.

• Validate business-critical workflows: inventory planning, order orchestration, payment processing, store execution, and vendor/supplier interactions.

• Ensure compliance and audit readiness for systems handling sensitive data (e.g., PCI for Payments).

• Partner with Product, Engineering, and Business stakeholders to align on acceptance criteria, release readiness, and quality KPIs.

• Manage vendor QA deliverables and ensure quality SLAs for third-party integrations.

• Communicate quality insights and risks to leadership with clarity and impact.

• 8+ years of IT experience in QA, 2+ years of QA Manager experience.

• Proficiency in various testing techniques (manual, automated), understanding of software development lifecycle (SDLC), and familiarity with QA methodologies and tools are essential

• 5+ years leading and developing teams as a manager

• Deep understanding of testing complex, integrated systems across domains such as Merchandising, Planning, Supply Chain, Store Operations, Order Management, and Payments.

• Hands-on expertise designing and scaling frameworks across UI, API, data, and E2E with Cucumber (BDD), Maven, TestNG, plus TOSCA/Selenium, Postman/REST.

• Experience managing QA deliverables from third-party vendors, coordinating offshore teams, and ensuring consistent quality across distributed teams.

• Skilled in stakeholder engagement, cross-functional alignment, and translating technical quality insights into business impact.

• Strong performance management skills to include coaching, goal setting, holding team members across multiple levels accountable for commitments

• Familiarity with CI/CD pipelines (e.g., GitHub Actions, Azure DevOps), test orchestration, environment management, and embedding quality gates into automated workflows.

• Proven track record of experience with building and supporting scalable, high-performance applications

• Strong Experience with agile delivery model

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.

• Certifications like ISTQB Certified Tester - Advanced Level, CSQA

• Familiarity with Ranorex Studio for test automation.

• Exposure to platforms like SAP, Oracle, Manhattan, or Blue Yonder in the context of merchandising, planning, or supply chain operations.

• Experience with Java, REST APIs, and cloud platforms (OCI, AWS, Azure).

• Knowledge of Behavior-Driven Development (BDD), Test-Driven Development (TDD), and Test-Contract Driven Development (TCD) methodologies.

• SAFe Agile certifications are a plus.