D/C IT Sup

Marshalls
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.

Job Description:

Job Summary

Oversees and manages all systems-related activities for multiple sites within the Compton campus. Responsible for computer operations, Data Center equipment, system upgrades, enhancements, and ongoing maintenance. Supervises the Systems team involved in daily systems management. Manages equipment inventory and coordinates software and hardware installations.

Major Areas of Responsibility

• Systems Support: Oversees all systems support activities, including but not limited to SCAN Warehouse Management System, Sortation Systems, Voice Systems, and Labor Management Systems. Ensures timely reporting, escalation, and resolution of all system-related issues. Coordinates implementation of system changes, new software, and fixes. Communicates recommendations and changes to DC Management.
• Hardware & Network Maintenance: Manages maintenance of all hardware within the Distribution Center, including tracking, reporting, and resolving network and equipment issues. Monitors ongoing maintenance and inventory of all system-related equipment. Works with software and equipment vendors as needed. Coordinates DC systems activities related to software and hardware installations and basic network setup.
• Projects & Training: Participates in system-related projects coordinated by the Home Office. Oversees system and technical training for all DC systems. Recommends system changes to support DC operations.
• Special Projects: Participates in special projects as assigned.
• Team Leadership: Supervises Network Coordinators, leveraging coaching tools and resources to develop team knowledge, talent, and maintain high levels of customer service.

• Knowledge of M365 and Outlook
• Excellent verbal and written communication skills
• Ability to manage multiple projects, prioritize tasks, and meet deadlines.
• Ability to communicate changes effectively to management, peers, and subordinates
• Proficiency in creating and maintaining technical documentation and SOPs.
• Knowledge of SCAN WMS preferred
• 3-5 years supervisory experience
• Strong knowledge of core IT skills (Core fundamentals, productivity, communication, troubleshooting theory)
• Ability to mentor, coach, and develop team members to enhance technical and soft skills.
• Strong problem-solving and root-cause analysis skills
• Experience working with third-party vendors for hardware, software, and service support.
• Ability to work flexible hours, including nights and weekends
• CompTIA A+ certification preferred but not required

• 4-6 years of management experience in a systems-related environment, preferably within a Distribution Network