Consumer Insights Manager

TJX Canada

At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-WINNERS, HomeSense, and Marshalls, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.

Job Description:

We're looking for a Consumer Insights Manager who will lead the gathering and interpretation of business, consumer, and marketing intelligence to guide strategic decision‑making across the organization. This role offers the opportunity to influence high‑impact initiatives by transforming data into meaningful insights that drive growth. You'll partner closely with cross‑functional teams to shape strategy, uncover opportunities, and strengthen our understanding of customer behaviour. It's an ideal role for someone who thrives on turning complex information into clear direction and wants to make a measurable impact on the business.

Why Work With Us?

• We value integrity, respect, and teamwork, encouraging a unique and inclusive culture.
• Immediate access to our Group Benefits package, including a Health Care Spending Account, Associate & Family Assistance Program, and various well-being resources
• Management Incentive Plan along with a robust Retirement Savings Program
• A competitive vacation package, paired with a Vacation Trade Program that allows you to opt in for an extra week.
• Enjoy Associate discounts at our stores, available to you and eligible family members.
• Comprehensive training and development resources designed to help you learn, grow, and succeed.
• Exciting career paths with growth opportunities and tuition reimbursement to support your career progression.

• Converts innovation and ideation into actionable plans, making sense of the data, pulling out and sharing relevant stores and insights with the broader Marketing team
• Influences business strategies based upon a thorough understanding of the market and of the consumer mindset through ongoing analysis of third-party and proprietary research data (including, NPD, Loyalty database, In Moment, Marketing Mixed Modelling)
• Oversees turning data and insights into digestible and actionable presentations and reports
• Acts as key liaison with TJX Brand & Media marketing partners, global TJX Consumer Insights peers as well as internal/external business partners to build strategies and to share best practices and results
• Consults with Store Operation and Customer Service to manage and leverage the national Customer Satisfaction Survey (CSS) program, including methodology, analysis and reporting

• Minimum five (5) years of market research and project management experience with a minimum of two (2) years with people leader accountability
• Strong analytical and critical thinking skills to provide solutions; ability to leverage prior experience and adapt quickly to the changing work environment to make effective decisions, revise business strategies to support the vision of the organization
• Experienced with qualitative research methodologies, statistics, data intelligence best practices to drive foresight and trends
• Excellent leadership skills with the ability to act as a collaborative partner with senior management and positively influence management and staff to act in the best interest of the Company
• Demonstrated ability to lead, motivate and direct a workgroup

• Posting End Date: April 28, 2026